Senior Post Purchase Manager - Global Nike Direct Digital Commerce at Nike

| Portland, OR
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Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

From our flagship website and five-star mobile apps to social media, digital marketing and the retail store experience, our teams at NIKE Digital are reimagining how design and technology meet to serve consumers more directly and personally. We invest in cutting-edge technologies and work with the most creative people in the world. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

We're looking for a Post-Purchase Leader to join the team! This role is responsible for shaping and delivering a best-in-class Digital Post-Purchase experience. You'll drive consumer satisfaction, retention, and profitable growth, playing a critical role in achieving Nike's ambition of 50% Digital sales by 2025.

The ideal candidate is passionate about innovating consumer experiences by developing and scaling digital and omnichannel capabilities and driving a more productive and efficient supply chain. The candidate needs to have a background in e-commerce and direct-to-consumer and is an innovative problem solver: data-driven, consumer obsessed, and able to seamlessly move between forward-thinking and tactical implementation.

You'll define the Post-Purchase experience vision, obsessing key moments such as fulfillment experience, returns, re-engagement, and digital services. You'll collaborate with a wide range of partners across global functions and geographies to set the long-term strategy and turn it into a useful plan.

In this role, you'll drive complex, high-visibility projects and ensure a seamless go-to-market of new Post-Purchase capabilities and experiences. Finally, you'll partner with Analytics and Insights to measure our performance, consumer sentiment, and identify future opportunities.

This is the Nike matrix, you will be reporting to the Senior Director of Digital Post-Purchase, Payments, and Loss Prevention. You will work in close partnership with Nike Digital Product, Consumer Services, Supply Chain, Marketing, Membership and Analytics, and with our Geography teams.

  • Bachelors degree or equivalent combination of relevant education, experience and training, preferably with a focus in business or finance
  • Min 5 years experience in Strategy, E-commerce, or Operations with a focus on Direct to Consumer & Digital Businesses
  • Solid project management skills with an ability to accurately prioritize and manage trade-offs for delivery of existing projects while concurrently planning future projects
  • Data-driven and consumer obsessed
  • Strong written and verbal communication skills
  • Deep attention to detail and dedication to accuracy and precision
  • Ability to thrive in a dynamic, fast-paced, often ambiguous environment
  • Ability to work and learn independently and collaboratively on cross-functional teams

Nike requires all applicants for this position to be vaccinated for COVID-19 as a condition of hire, unless otherwise required by law. As an equal opportunity employer, Nike will make accommodations to individuals who cannot be vaccinated in accordance with applicable law.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
More Information on Nike
Nike operates in the Other industry. The company is located in Beaverton, OR and New York, NY. Nike was founded in 2022. It has 98694 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 379 open jobs at Nike, click here.
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