Senior Payment Services Associate (Portland, OR)

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The Senior Payment Services Associate processes a high volume of daily banking transactions in a timely and complete manner through a variety of complex technology systems, acting as a Subject Matter Expert (SME) on key areas of focus. This position also proactively conducts quality control measures (QC) on assigned processes. The Senior Associate consistently evaluates transactions for critical risk including approval/limit requirements and fraud, reporting internally or contacting the member as appropriate. In addition, the Senior Associate is responsible for training Associate and Associate II employees on numerous processes.

Here's what you can expect from the job and what you need to be successful:

Job duties:

  • Process a high volume of daily transactions including wire transfers (Domestic, Foreign, Exceptions, Outgoing), Automatic Clearing House (ACH) originations, mobile deposits, mailed in payments, lockbox payments and Person to Person (P2P) transfers
  • Navigate a variety of complex technology systems with various processing functions and deadlines, meeting department Service Level Agreements (SLAs). These systems include core processor for deposit accounts (Fiserv DNA), GFX for wire transfers (Finastra), Ensenta (Jack Henry) for mobile banking and ATM transactons, Alkami for online banking, Fed Advantage for ACH processing, Wells Fargo CEO for foreign currency and checks, and Single Point (US Bank) for lockbox research.
  • Proactively review and research transactions for potential fraud; prepare full report on suspicious transactions and send to Fraud Liaison for further review.
  • Conduct research and validation as required in processing mailed in payments, lockbox payments, online banking transactions and Bill Pay transactions.
  • Communicate with members and internal partners as appropriate to achieve positive and responsive customer service.
  • Respond to inquiries from internal associates assisting members regarding payment/deposits.
  • Assess member financial resources using the core system to complete transactions.
  • Adhere to appropriate levels of approval and limit requirement in evaluating transactions.
  • Evaluate high risk and high dollar transactions and make decisions about approval or rejection of respective transactions in a self-assured, discerning and timely manner
  • Research and resolve member, vendor and internal issues by adjusting processes as appropriate
  • Actively participate in the completion of select department projects.

Essential skills:

  • Minimum 4 years' experience in the financial industry, ideally in payment operations or back office operation
  • Experience handling sensitive information in a confidential manner
  • Experience in reviewing and identifying suspicious/fraudulent activity is preferred
  • Strong analytical and problem solving skills; ability to resolve complex issues with minimal direction
  • Ability to effectively prioritize tasks, handling a variety of responsibilities simultaneously
  • Proficiency with current version Microsoft Office Suite products (Word, Excel, PowerPoint and Outlook)
  • Minimum Education: Associate's degree or post-secondary diploma related to financial services

Location: Hillsboro, OR97124(HYBRID)

What makes First Tech different? Clickhereto learn more!

First Tech is not currently offering Visa sponsorship for this position


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
More Information on First Tech Federal Credit Union
First Tech Federal Credit Union operates in the Financial Services industry. The company is located in Hillsboro, OR. First Tech Federal Credit Union was founded in 1961. It has 1243 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 25 open jobs at First Tech Federal Credit Union, click here.
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