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Charlotte, NC

Senior Order Management Specialist, Spectrum Enterprise at Spectrum (Charlotte, NC)

| Charlotte, NC
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At a glance:
  • Are you an experienced and client-focused order management specialist skilled at accurately and efficiently processing orders?
  • Can you commit to a position reviewing and entering critical account information?
  • Do you desire a competitive salary with lucrative benefits and a focus on professional development?

Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
You focus on maintaining a positive client experience by accurately and efficiently processing orders. As a Senior Order Management Specialist, you excel at entering and delivering accurate data and administration for complex accounts concerning order to cash processes. You have solid organizational and prioritization abilities that focus on collaborating with vendors and internal teams to process orders and resolve issues. You have developed a keen ability to identify roadblocks and overcome obstacles to successfully complete projects.
You propel growth by serving as a senior member of the team and mentoring and training peers on processes and products. You ensure the continued performance of the team by serving as a backup to team leads. You thrive in an office environment managing complex accounts across the Spectrum Enterprise footprint. You report directly to the Manager of Enterprise Order Management for goals, guidance and assistance.
Position benefits:
  • Competitive salary.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.

What you will do:
  • Encourage a successful sales cycle by specializing in order management activities for complex service orders for a specific line of business.
  • Efficiently execute service implementation within agreed upon timeframes and meet service level objectives through collaboration with internal teams, partners and clients.
  • Enhance client satisfaction through the resolution of complex issues related to orders, assigned initiatives or projects and escalate as necessary with clear and concise communication.
  • Develop and maintain monitoring process and metrics for management based on tasks, goals and time frame requirements.
  • Support the Sales organization and partners by serving as a point of contact to answer questions.
  • Resolve instances outside of the service level objectives by reconciling work in progress and completion times against estimated timeframes.
  • Prepare status reports and regular performance for senior leadership to leverage, including metrics to allow for comparison and analysis of predetermined goals and objectives.
  • Comply with production and quality standards and provide high-quality client service while performing all duties and responsibilities.

Required keys for success:
  • Two or more years of data entry experience.
  • Two or more years of experience with Salesforce or a similar client relationship management (CRM) tool.
  • Two or more years of experience in the telecommunications or cable industry.
  • Five or more years of experience in client service, order entry or order management.
  • Expert in appropriate software applications and technology.
  • Knowledge of all order management processes and business rules.
  • Familiar with Spectrum Enterprise fiber-based product and service offerings.
  • Deadline-driven with the ability to work effectively in a team-oriented, high-demand and fast-paced environment.
  • History of maintaining client and business data confidentiality.
  • Practical issue resolver that can deal with few concrete variables in situations where only limited standardization exists.
  • Advanced organizational, prioritization and decision-making skills with the ability to build relationships throughout the organization.
  • Empathy when responding to common inquiries and concerns from clients or boundary partners.
  • Ability to read, analyze and interpret scientific and technical journals, financial reports and legal documents.
  • Confident when presenting information to leadership.
  • Proven experience interpreting a variety of instructions furnished in written, spoken, diagram or schedule form.
  • Independence and initiative while showing sound judgment to accomplish job duties.
  • Collaborative team member with the ability to resolve issues and train others.
  • Interpersonal communication skills.
  • Proficient in Microsoft Word, Excel and PowerPoint with the technical aptitude to learn databases.
  • Effective written and spoken English communication skills with all levels of an organization.

How you will stand out from the crowd:
  • Proven experience with advanced telephony or in the data industry.
  • Project management or project coordination experience.

Your education:
  • Associate degree or an equivalent combination of education, training and experience (required).
SSU380 313384 313384BR
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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

Working for Spectrum means working to keep people connected to what matters most, helping underserved communities be better connected, and powering the remote and essential workers which were critical in the past two years.

On top of this mission, the employment opportunity here is financially rewarding - with compelling wages, excellent benefits with no increase in cost, and healthy retirement savings options, we provide the security to build a financially sound future.

There are also many opportunities to learn new skills and grow fulfilling and lasting careers. We offer stability in this time of uncertainty.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 8 years in a row.

We're also proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on career development, employees can have confidence that day one is truly just the beginning.

Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.


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