Senior Operations Specialist at Truist (Birmingham, AL)

| Birmingham, AL
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If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility or call 877-891-2510 (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Language Fluency: English (Required)

Work Shift:
1st shift (United States of America)

Please review the following job description:

Provide guidance to teammates across the retail insurance organization, and to 3rd party vendors, in order to support firm growth and success. Manage projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Serve as subject matter expert for questions related to systems, procedures, workflows, and resources.
2. Develop, maintain, and monitor adherence to procedures, standards, and workflows.
3. Build and maintain relationships across business units, carriers, vendors, and outsourcing partners.
4. Proactively identify and generate efficiencies and cost savings.
5. Identify line of business challenges, provide support, and follow through to resolution.
6. Lead and participate in project groups, and collaborate with team members.
7. Complete workload assessments for branch locations or third party partners to provide guidance and recommendations.
8. Remain abreast of current trends in insurance client service operations, standards, applications, workflows, and tools in order to support creation of an evolving and future focused delivery of client service.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. College Degree or equivalent education, training and work-related experience
2. Five years of experience within the insurance industry
3. Highly effective written and verbal communication skills
4. Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
5. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
6. Ability to work without direct supervision

Preferred Qualifications:
1. Knowledge of insurance specific systems and applications

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
More Information on Truist
Truist operates in the Fintech industry. The company is located in Charlotte, NC. Truist was founded in 2019. It has 12339 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 442 open jobs at Truist, click here.
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