About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Senior Operations Manager

Responsibilities

• Ensure client satisfaction by providing a seamless interface to client; demonstrate leadership, responsiveness, and creativity
• Preference for a strong mechanical and/or electrical background with that ability to lead the operations technician team responsible for building operations (Chiller systems, Electrical distribution including generators and supporting equipment)
• Implement preventive, ongoing, and anticipated maintenance/repair programs, driving consistency between regions and/or across the respective portfolio.
• Accomplish key performance indicators and service level agreements as identified by client/or management and conduct regular Quality Assurance audits
• Manage supplier performance at the facility and maximize utilization of suppliers (when necessary), preferred vendors and contractors. Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review. Develop scope of services and may assist in vendor negotiations for new and the maintenance of existing contracts.
• Assist with the development and implementation of programs and processes in order to reduce short- and long-term operating costs.
• Well-versed in leading practices; brings new tools, leading practices and creative ideas to the operational team and shares these ideas with colleagues across the account/platform.
• Implement and monitor hazard control and team safety practices for own team and culture for associated third party vendors compliance
• Provide assistance and training to the facilities management team to ensure a passing score on the Jones Lang LaSalle operational audit. Evaluate and roll out operation audit elements/functions across the portfolio.
• Manages contracts and/or leases and engages and directs the work of architects, engineers, real estate brokers, and/or consultants on behalf of our client.
• May have 24/7 responsibility to respond to emergency situations.
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results.
• Ensure core practices are kept updated and consistently performed across the portfolio.
• Manage multiple employees through effective communication, supervision, training and scheduling to ensure tasks are completed on time and within budget.
• Assist with the development of multi-year capital project plans and manage the process to complete the capital projects.
• Ensure account's compliance with federal, state, and local codes and regulations.
• Monitor and analyze performance of in-house and contracted services. Working with team to take necessary action to assure performance and compliance within Corrigo
• Analyze portfolio work order data to identify emerging trends.
• Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects.
• Connect account with Jones Lang LaSalle's Engineering and Operations Platform, including leveraging Regional Engineers and introducing E&O best practices driving continuous improvement.
• Strong contract knowledge and understanding of risk mitigation
• Proven ability to function in a matrixed environment with the ability to provide alignment of client needs
• Other items as asked and within the general scope of responsibilities

Financial performance

• Strong and proficient financial acumen including, but not limited to, detailed budgets and reforecasts and contract negotiations
• Development and management the operation expenses at budgeted levels and monthly forecasts
• Management of capital projects in a timely, cost effective manner at budgeted levels
• Drive cost savings and programs for best practices and

Competencies

• Drive Results - can be counted on to exceed goals successfully, bottom line oriented, pushes self and other for results.
• Learning on the Fly - learns quickly when facing new problems, open to change, quickly grasps the essence and underlying structure of anything, enjoys the challenge of unfamiliar tasks.
• Problem Solving - uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at hones analysis, looks beyond the obvious and doesn't stop at the first answers.
• Timely Decision Making - makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure, able to make a quick decision.
• Developing Others - provides challenging and stretching tasks and assignments, holds frequent development discussions, is aware of each direct report's career goals, constructs compelling development plans and executes them, pushes direct reports to accept developmental moves, will take direct reports who need work, is a people builder.
• Organizing - can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently, arranges information and files in a useful manner.
• Time Management - uses time effectively and efficiently, values time, concentrates efforts on the more important priorities, gets more done in less time than others, can attend to a broader range of activities.

Qualifications

• Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis
• A minimum of five (8) years facility management experience with administrative/technical experience and knowledge of property physical systems.
• Knowledge of building systems, HVAC, plumbing, electrical.
• Must have the ability to communicate effectively, supervise, train, and direct team
• Must be on site and have ability to visit remote sites regularly (valid Driver's License)
• Strong interpersonal skills and problem solving ability
• Excellent verbal/written communication and presentation skills
• Proven record of providing excellent internal and external customer service
• Knowledge of standard business and accounting practices
• Great working knowledge of Excel and ability to analyze data
• Great working knowledge of real estate systems such as CMMS systems and/or project management systems
• Please note this is a site-based role and the client requires vaccinations for on-site attendance, if you are offered the role- you will be expected to comply"

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What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.