Senior Operations Strategy Manager

| San Francisco, CA
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At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a hands-on manager who wants to revolutionize transportation. 

The Senior Operations Manager will own operations strategy, planning, analytics, and execution for Lyft Bikes & Scooters in the San Francisco Bay Area as part of the Bay Wheels team. You’re someone who can dive into the details (build an overall financial, revenue opportunity sizing, operations model to improve service quality, etc.) but can also manage other teams and resources to do the same to execute on a vision and hit performance targets through performance management, process improvements / operational excellence initiatives, etc. 

As a Senior Operations Manager, you will report to the General Manager of Lyft Bikes & Scooters for California, and work together to shape the vision and execution for the Lyft Bikes & Scooters ongoing operations, as well as a contribute to success and learnings in additional markets, through the contribution to playbooks, organization capabilities, and advising with on-the-ground execution.

If you share our vision for transportation that empowers local communities, reduces our environmental footprint and brings people together, we’d love to meet you!

Responsibilities:

  • Achieve growth goals through both analytical understanding of targets and performance - members, rides, frequency of ridership, service levels, etc. - and ability to implement across the organization and with vendors (marketing, service delivery, etc.)
  • Help identify and drive P&L priorities around top-line growth and cost efficiencies and reductions
  • Create playbooks, metrics and contingency plans to govern day-to-day operations
  • Synthesize market feedback and recommendations for other business, product, and engineering teams
  • Liaise with our public relations and government relations teams to address market-specific issues
  • Liaise with government partners on ongoing operations topics and issues
  • Build, maintain and monitor reports, dashboards, and metrics to evaluate performance

Experience:

  • 8+ years of experience, in roles with a strategy and operations focus
  • MBA or equivalent problem-solving background in analytics, strategy consulting, etc. preferred
  • Entrepreneurial mindset with a get-it-done attitude
  • Experience building from scratch, working cross-functionally, and managing people and processes
  • Experience managing projects across cross-functional team (e.g., strategy, operations, product / engineering, marketing data science, etc.)
  • Quantitative by nature and obsessed with process improvement
  • Role is based in San Francisco with limited travel to other markets, when required

Benefits:

  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. 

Until further notice, Lyft employees working in the United States in any capacity (on a daily or hybrid schedule or as a visitor) are required to provide proof of full vaccination against COVID-19. Employees are considered fully vaccinated two weeks after completion of the entire recommended series of vaccination (usually one or two doses) with a vaccine authorized to prevent COVID-19 by the federal Food and Drug Administration (FDA), including by way of an emergency use authorization. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process.

More Information on Lyft
Lyft operates in the Transportation industry. The company is located in San Francisco, CA. It has 22282 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 47 open jobs at Lyft, click here.
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