Job Description
New Hires based in the US & Puerto Rico will be required to demonstrate that they have been fully vaccinated for Covid-19 or qualify for a medical or religious exemption or accommodation to this vaccination requirement, subject to applicable law.
Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.
Job Description:
The enterprise Information Technology field is rapidly changing. The explosion of data tied to the ubiquity of digital technologies and services available to consumers is changing the expectations of senior leaders, employees, customers and patients. People want access to information, everywhere, on any device, anytime. These challenges require IT to significantly uplift its technology assets and skillsets to speed up and drive the changes. To address this challenge, IT has established a three-hub model in Singapore, Branchburg, NJ and Prague, CZ to provide a follow-the-sun operational model leveraging networked teams that can better support the business, and our mission to improving patients' lives, utilizing an agile mindset and resulting in cross-regional work across the hubs.
IT Network Services seeks a candidate for the Demand Management & Consulting team to assist in the prioritization, evaluation and recommendations of incoming Network Services related requests. The selected candidate will be an entry point to demand (requests) from various stakeholders, as a technical specialist in computer/data IT Network Services. The candidate will perform the initial evaluation of incoming requests to Network Services, orchestrate engagement of respective Network Services product team(s) to tease out detailed demand evaluation and estimates with stakeholders input, and consult on designing and implementing network infrastructure solutions within Network Services, utilizing classic IT and agile IT to the DevSecOps model. Network Services also encompasses our Unified Collaboration tools (web conferencing, online meetings tools), therefore experience in both the IT data network stack and web conferencing tools is desired.
Responsibilities:
The Demand Management & Consulting group within Network Services will have three major components (or layers): Layer 1 = day to day demand administration and reporting. Layer 2 = Technical specialist managing the incoming demand from all stakeholders. Layer 3 = architectural specialists for data Networks. This position focuses on Layer 2 and will collaborate closely with layer 1 and layer 3.

• Technical point of entry for incoming demand from stakeholders outside of Network Services (e.g., any site, business area, or other IT organization).
• Manufacturing plants, facility requests, any other business requirements.
• Initial evaluation of incoming requests, approach the respective product team and orchestrate engagement into detailed demand evaluation together with requestors.
• You will help develop a view of incoming Network and Unified Collaboration requests, determine the importance of incoming requests relative to existing work within the network stack and within the network product teams and make recommendations as to the prioritization. Where the requests are deemed tier 1 importance, you'll work with Service Delivery to prioritize and determine possible funding sources.
• You will assist product owners within Network Services in outlining the tier 1, tier 2 and backlog level of all work within their portfolios to assist in maintaining a structured approach to evaluating new requests.
• You will be a respected go-to individual where demand from within a respective region is primarily channeled to (through Network technology technical acumen and through good communication skills).
• You will align to a geographic region for Network Services requests based on your location (i.e., either asia pacific or Europe).

Education:

• Bachelor's degree or High School Diploma with 6 years of technical IT network experience.
• Degree preferred in or relevant experience in Computer Science, Computer Science Engineering.

Required Experience:

• 4+ years in providing technical operation support and service delivery in IT Data Network and/or Unified Communication areas.
• Wide IT Data Networking experience with Routing & Switching, Network Security, Cloud technologies and Unified Communications (Cisco, Juniper, F5, Palo Alto, AWS, Azure, Webex, Zoom, etc.).

Preferred Experience:

• CCNP or CCIE certification preferred or other major certification preferred (cloud and data center certifications are a plus).
• 2-3 years' experience or participation in project management of medium or large IT projects.
• Ideally qualified in ITIL and in a project management methodology and Agile aware.
• Agile certifications a plus.
• Good knowledge of IT governance processes.
• Ability to create positive relationships at all levels across different groups & teams.
• Ability to review priorities and adjust them quickly as business focus shifts to higher importance objectives; ability to meet deadlines.
• Proven experience with working across technical and business teams to achieve common objectives and good customer experience.
• Strong customer service skills.
• Solid project management and time management skills.
• Excellent communication and negotiation skills within a matrix organization.
• Proven people management skills: ability to network and build working relationships with a variety of stakeholders.

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.
Who we are ...
We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for ...
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
For more information about personal rights under Equal Employment Opportunity, visit:
EEOC Poster
EEOC GINA Supplement
OFCCP EEO Supplement
Pay Transparency Nondiscrimination
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
10%
Flexible Work Arrangements:
Remote Work
Shift:
Valid Driving License:
Hazardous Material(s):
Number of Openings:
1