Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Hybrid

Senior Merchandising Operations Specialist

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Our Opportunity:

Chewy is seeking a Senior Merchandising Operations Specialist on the Merchandising Systems & Services team (MSS) in Dania Beach, Florida.


The Merchandising Systems & Services Team (MSS) team is made up of several sub teams, Pricing, Catalog, Content, and Vendor Systems, and is responsible for creating the systems, services, and process infrastructure for all Chewy businesses. Our team’s mission is to be the backbone for Chewy’s Business/Category teams, helping win long-term customer trust, business growth, and profitability.

 

What You’ll Do:

Merch Systems & Services is seeking an energetic and detail-oriented Senior Merchandising Operations Specialist to join the Catalog team with a focus on new item setup, item maintenance, and issue resolution.

  • Process setup of new items to be added to the website through quality analysis of vendor data, conversion to Chewy standards, and integration into PIM and ERP systems
  • Update catalog data and content as requested through internal and external ticketing systems
  • Warehouse and Customer Service issue resolution
  • Communicate effectively with external partners to ensure an optimal vendor experience
  • Achieve SLAs and KPIs related to speed, quality, and throughput of assigned responsibilities



What You’ll Need:

  • BA in Business, Retail Merchandising, Marketing, Finance, Economics, Statistics, or a related degree
  • 1+ years of related work experience and/or internship demonstrated track record of innovation and impact
  • Results oriented mindset with the ability to react quickly to requests in a timely, accurate and detail-oriented manner
  • Experience using dashboards to monitor KPIs, identify and correct defects, perform root cause analysis on KPI misses
  • Ability to independently collaborate with merchants and deliver results on tight timelines
  • Ability to operate in ambiguous environments with speed and commitment to quality
  • Proficient Excel and MS Office skills
  • Strong oral and written communication
  • Demonstrated ability to work in a team environment


Bonus:

  • Prior experience in Software Quality Processes and Atlassian Tools such as (Confluence, JIRA, etc.)
  • Prior experience SQL
  • E-commerce or merchandising background

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR at chewy dot com
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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