Manager, Security Operations, Senior

Ready to make an impact? Arctic Wolf is looking for a Manager, Security Operations, Senior to join our pack.

Arctic Wolf, fresh off its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. How fast are we growing? Well, Arctic Wolf was highly ranked in the Deloitte Fast Technology 500 for North America in both 2019 (#25) and 2020 (#104)! We have doubled headcount, customers, and revenue for five years running.

We are also cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds and ideas to make our teams even stronger. In fact, we are recognized as one of the 2020 Best Places to Work (bizjournals.com).

As we believe in corporate responsibility, Arctic Wolf offices across North America participate in volunteer programs throughout their communities. We’ve also earned distinction from TravelWise for our efforts in promoting sustainable transportation.

About the Role: 

The Manager, Security Operations, Senior is responsible for hiring and training all team SOC Triage Security Engineers and Security Analysts. The team delivers 24x7x365 detection, response, and customer engagement for our portfolio of services. These leaders will own and refine tactical processes, measure and manage all SLO metrics, develop leading indicators of SLO attainment issues (along with immediate action to curb any misses), and trending of all.  The Manager, Security Operations, Senior is responsible for effective communication between the Concierge Organization, Customers and Partners, Research and Development, Customer Success,  and Product Management organization.

The Manager, Security Operations, Senior is responsible for a functional process and the performance of the iSOC.  This may take the form of Incident Triage, Ticket Triage, or any other functional role that is required to deliver exceptional value to customers.  This team member will understand the security services workflow intimately and partner with Product Management to drive enhancements and evolution of the functions they own and adoption and improvements within the platform that the team uses.

The Triage Engineers and Security Analysts are responsible for investigation and incident response capabilities for all customers.  They are also responsible for the inbound requests.  The Manager, Security Operations, Senior is capable to lead the team through the process and execute effectively when customer breaches require immediate investigation.

This role reports into the Director of the Security Operations and will have both Leaders and individual contributors reporting directly to them.  Development of Leaders as an extension of the day-to-day operations and execution of the Triage function will be paramount.

This role will require occasional travel between our Security Operations Centers as team members and peers are split across our various locations.

Responsibilities

• Operate the world’s leading 24x7 Security Operations Center.  While this role is considered business hours, the support for the team; which may take form in after hours from time to time is expected.
• Act as a subject matter expert on workflow for both inbound and outbound Security Operations related requests.
• Facilitate with other Security Operations leaders, strong alignment and cohesion across teams. 
• Ensure all S2 service level SLO’s are met.
• Provides leadership during security events.  Acts as an escalation contact to support investigations as required.
• Effectively owns and implements strategic objectives as part of maturing the security services business.
• Drive automation considerations with Product Management, keying in on any efficiency opportunities, regardless of how radical ideas may appear.
• Enable the team to be highly capable Leaders, Analysts, and Engineers.
• Develop, enhance, measure, and leverage metrics to make better informed decisions on how to improve the capability and functionality of the functions. 
• Effectively work with the R&D organization to improve detection capabilities proactively, from best practices, and lessons learned from post-mortems of customer experiences and feedback from Engineers and Analysts.
• Ensure that the organization stays current with new and emerging threats, security risks, and potential impacts to the business
• Work with Product Management, R&D and the larger Security Services teams to ensure the Triage service has all tool and metrics to effectively deliver the triage service to customers.
• Ability to lead remote team members, as not all team members will be in the local office

Required Skills and Experience: 

• A degree in Cybersecurity or equivalent and 4+ years experience working and managing within a Security Operations Center.   
• Experience leading individual contributors and Leaders
• Passion for Cybersecurity.  Continually learning new attack vectors, new threats, and security framework expertise.  
• Strong and demonstrated ability to define effective security processes.  Ability to identify opportunities in current processes and take action to roll out necessary changes.  
• Knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc)
• Ability to lead a technology-focused and driven SecOps team, to balance and prioritize across a fast-paced, growth-oriented global environment and to manage the team’s coverage and growth.
• Proven ability to rapidly analyze complex technical security threats and incident information to be able to communicate business-impacting risk to non-technical audiences.
• Ability to work independently, manage projects, and exercise judgement in reaching solutions.
• Demonstrated success in delivering analysis via a creative approach with the mindset of an adversary.
• Strong verbal and written communication required. Must be able to articulate written information to customers.
• You will be required to attend training, seminars, conferences, and webinars relevant to job role to enhance current knowledge base and skill set in order to improve job performance and efficiency. 

Employment Requirements:

Each successful candidate will be required to pass a criminal background check and an employment verification as a condition of employment.

Travel between the US and Canada is expected.

Security Requirements:

• Conducts duties and responsibilities in accordance with AW’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AW business information assets.
• Must pass a criminal background check and an employment verification as a condition of employment.

Working at Arctic Wolf: 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and aiming to end cyber risk— we get to work in an industry that is fundamental to the greater good.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Paid paternity and maternity leave
• Training and career development programs

If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway. We review all applications and still may consider you the right person for the role or have another open position where you’re the perfect fit.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment that ensures equal access and participation for people with disabilities. Please let us know if you require any accommodations by emailing [email protected].