Senior Manager, Risk Guide - Enterprise Services Business Risk Office
Center 2 (19050), United States of America, McLean, Virginia
Senior Manager, Risk Guide - Enterprise Services Business Risk Office
We are growing! The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Tech, Digital, Brand, Enterprise Supplier Management, Capital One Ventures, External Affairs, and now Capital One Software (COS). We are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business. Today, the Capital One Software line of business is exploring how these internal solutions across cloud, data, governance, and applications could serve the needs of other companies born or built in the cloud.
The successful candidate will have knowledge of process management strategies, risk methodologies and ability to build relationships with business and risk partners. Core responsibilities include oversight of process hierarchy, critical business process identification and consultation, horizontal support for Enterprise Services controls program, and controls development of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. Leads other associates, when necessary, and ensures best practices executed by the team and shared broadly across the Enterprise.
Responsibilities:
Lead in the development of risks, issues and/or mitigation plans to ensure the business implements needed changes and addresses areas of exposure
Have strong communication and collaboration skills, fostering positive working relationships with business partners
Oversee, review and manage Enterprise Services process hierarchy (L1/L2 processes)
Manage, coordinate, and contribute to Security and Controls tasks and deliverables for Cloud implementations
Manage, oversee and implement process improvements: data quality, process certification framework, process hierarchy change management, change control, and risk reporting
Consult on Risks across the first line of defense business partners providing advice and guidance as needed
Participate in processes criticality assessments and process level assessments
Build out and maintain Enterprise Services Process Governance strategy and standards
Establish and maintain relationships with Enterprise Services process owners, process managers, and vertical risk advisors
Basic Qualifications:
Bachelor's degree or military experience
At least 3 years of experience in Process, Project, Risk Management, or Cloud Risk Management
Preferred Qualifications:
Business Process Management certification, Lean or Green Belt Certification
Knowledge of PRIME system and data model
5 + years of experience in Process management
5+ years of experience in Change or Risk Management
5 +years of experience as a Risk Guide
Ability to drive results and communicate with all levels
Deep understanding of appropriate controls to secure cloud-based services (SaaS) products
Collaborate with ERM, ORM and business partners throughout the ES BRO value chain to help drive best practices and principles, specific to process management execution strategies
Work closely with the Product GTM teams to ensure that project plans can be effectively implemented and iterated, providing frontline risk feedback and innovative solutions
Effectively work in white space and bring structure to deliver on our well managed agenda
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).