Senior Manager, Order Management at Genesys (Atlanta, GA)

| Atlanta, GA
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We are looking for an energetic, sharp, and motivated professional with strong communication and interpersonal skills, passion, and love for what they do. A Senior Manager of Order Management North America leads an Order Management Team that is accountable for the successful execution of sales orders and invoicing/billing. Reporting to a senior leader within Order to Cash, an individual in this role is responsible for driving a world class order management process by overseeing the results produced by his/her team, mentoring, and providing direction to employees, monitoring work quality, and coaching on performance. A successful candidate will be responsible to apply continuous improvement mindset, makes recommendations on process and/or system enhancements and propagates an empathetic, continuous improvement culture across the team.

What You'll Be Doing
  • Leading a team of Order Processing Specialists that are accountable for the successful execution of order management and billing processes, guide them to complete assignments using established guidelines, controls, procedures, and policies
  • Developing and utilizing operational Key Performance Indicators (KPIs) to gather insights, track performance, drive accountability and customer delight.
  • Act as a main point of escalation for various order issues and work diligently with management across multiple internal functional areas to accomplish the desired outcome and drive the team to success.
  • Providing guidance to subordinates and is involved in developing, modifying, and executing company policies that affect the immediate organization and may also have company-wide effect.
  • Understanding of all go-to market models and actively engaging to standardize and gain efficiencies within process, working cross functionally.
  • Mentoring, coaching, and contributing to the development of the team on standard policies, procedures and best practices while promoting professional growth.
  • Acting as a thought leader to challenge teams, elevate performance and ensure continuous improvement
  • Supporting increased workload during key business times like month end and quarter end and determines how to use resources to meet schedules.

What You'll Need To Bring To This Role
  • Minimum of 8 years of experience in an order management or sales operations role preferred
  • Minimum of 2 years of leadership experience, which includes the management of direct reports
  • Bachelor's degree required, preferably in business, finance or operations related field
  • Experience working with Salesforce preferred
  • Proficiency with CRM and ERP systems in an order processing function
  • Experience working in a channel-driven sales organization
  • Flexibility to execute, adapt, prioritize and multi-task in a fast-paced environment at a high growth company
  • Flexible and adaptable to meet sudden non-routine and unstructured requests
  • Demonstrated ability to work independently on routine assignments
  • Exude integrity in every aspect of your persona and ability to demonstrate a consistent work ethic

  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance
  • Infertility treatments

See more Genesys benefits information at
More Information on Genesys
Genesys operates in the Artificial Intelligence industry. The company is located in Daly City, CA, Indianapolis, IN and Durham, NC. Genesys was founded in 1990. It has 6774 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 8 open jobs at Genesys, click here.
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