PatientPop is the leader in practice growth with the only all-in-one solution that empowers healthcare providers to improve every digital touchpoint of the patient journey. As experts in the healthcare technology space, PatientPop makes it easy for providers to promote their practices online, attract patients, and retain them for life.

We've grown from a small, scrappy team to a workforce of 400+ driven individuals who are committed to scaling smarter. As we move into our next phase of growth, we're looking for passionate and dedicated people to focus on innovative solutions while ensuring that we maintain a superb customer experience. That, in part, means finding highly qualified candidates who want to invest their energy to align with our company's long-term goals.

Are you ready to really dig into a new role? We're looking for you.

Why you're important to us:

The Sr. Manager of Onboarding Services will be responsible for leading a team of Website Designers, Content Managers, and oversee a network of Freelance writers and editors. This team will be the creative engine powering PatientPop websites, web content, blog, and social media content. PatientPop’s websites and content should absolutely delight our customers, but must also be designed and written in compliance with SEO best practices and accessibility standards. We are looking for a strong people leader with experience in digital marketing services, pricing and packaging, the productization of services, and scaling teams. The ideal candidate is someone with an exceptional ability to motivate & manage team members; a passion for developing innovative solutions that drive results; a keen eye for identifying process and workflow opportunities; and a willingness to roll up their sleeves and execute the tactics.

How you will contribute:

• Oversee a team in developing beautiful and functional websites, as well as SEO optimized website, blog, and social media content.
• In partnership with the VP of Onboarding and Services, create new lines of service revenue by repackaging and pricing our website and content services.
• Monitor and report team efficacy against performance objectives, including launched websites, website and content quality score, reduction of onboarding costs, task turnaround times, customer satisfaction, and project timelines.
• Ensure task queues are being managed and tasks are being completed according to team Service Level Agreements (SLAs).
• Set and manage quarterly goals for each team based on overall company objectives
• Continually coach, develop and inspire your direct reports for success and professional development while developing structured career paths for each team. 
• Host weekly 1:1s with direct reports.
• Recruit and retain exceptional talent.
• Act as a trusted advisor and point of escalation for your team.
• Routinely provide verbal and written feedback to team members to manage performance expectations.
• Measure and analyze team productivity to team needs. Review and communicate team resources needed to achieve team goals with the VP of Onboarding and Services.
• Ensure process improvements are made based on insights gleaned from interactions with customer facing roles, as well as SEO industry best practices.
• Contribute to concepts and ideas for product features and service offerings in collaboration with the Customer Success and Product leadership teams. Participate in cross team idea-generating activities such as engineering sprints to identify and prioritize key product objectives based on customer feedback.
• Collaborate with R&D to enhance the platform’s design and SEO capabilities providing resources and feedback for key pilots and projects.

You will stand out with:

• 2+ years people management experience overseeing a team of 15+ employees
• Prior experience in client implementation, professional services, or digital marketing
• Ability to coach team members and solve problems to improve performance
• Demonstrated understanding of value drivers in recurring revenue business model
• Strong critical thinking skills and business acumen -- you are both proactive and pragmatic
• Desire to take initiative and think through solutions for problems you encounter
• Ability to lead cross-functional projects
• Strong communication skills.  Ability to communicate with key stakeholders and articulate individual team member and collective team needs
• Prior experience designing, building websites including aesthetic elements and current best practices
• Basic understanding of SEO elements as it relates to web design and written web content is a strong plus.

PatientPop has one simple mission: help healthcare practices thrive. Our solution is the leading all-in-one practice growth platform that's HIPAA-compliant and helps providers promote their practice online, attract patients, and retain them for life.  Learn more at patientpop.com

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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