The Senior Manager of Local Delivery Operations will join as a key member of our delivery operations leadership team and help build and shape the team for future success. Drivers are a crucial piece of Gopuff's story and play an extremely valuable role as our key connection point to the end customer. Drivers deliver the magical experience that is Gopuff to customers across the US and our team is proud to build the operations, process, technology, support and overall infrastructure that allows them to be successful. We are a centralized team managing everything from new driver growth through pay and incentive models, compliance, customer service, communications and anything else that touches on the driver experience.
Together we will build a best in the world delivery network that can support Gopuff's rapid geographic expansion as the industry leader in instant everyday needs.
Qualifications

• 5+ years people management experience. Ability to hire, develop and build a high performance team following your vision. Experience managing people managers is a must. Able to dive deep into the weeds of a problem with your team to help find the best outcome.
• Direct creative thinking and problem solving experience. Ability to think outside the box, look elsewhere from industry norms for answers and quickly try new things not before seen in the gig economy driver space.
• Comfortable visualizing data, diagnosing friction points and executing solutions to improve the delivery partner and customer experience.
• Process design expert. Ability to build deceptively simple internal and external processes, root cause problems and continuously iterate to make things better.
• Demonstrated ability to collaborate and lead cross functionally across various business and product teams to define and achieve success together.
• Demonstrated success in leading decentralized logistics networks and hubs.
• Analytical leader with experience designing and executing A/B tests and other statistically sound growth experiments. Extremely comfortable drawing insights from reporting tools like Looker/Tableau and translating those into actionable strategies.
• Strong presentation skills, able to synthesize complex datasets and topics into actionable insights. Ability to generate buy in from stakeholders.
• Exceptional business acumen, maintains holistic understanding of business model, levers and cost/benefit tradeoffs.
• Experienced project manager with proven track record of solving complex business problems from diagnosis through to execution.

Responsibilities

• As a senior leader on this team you will report to the Director of Market Strategy & Management and help steer the entire organization while owning your own vertical, Local Delivery Operations. You and your team will be working in partnership with our Field Operations Team to build the best customer experience possible. You will build and lead a team of managers, leads and specialists with backgrounds in operations, driver operations, warehousing, analytics so that the team can successfully implement programs and initiatives that create great service. You will work closely with our product and engineering teams to build tools that help us improve both the delivery partner and customer experience, Marketing and Growth Team to build delivery partner centric campaigns to help us build both our customer and driver base, and our Legal Team to ensure we are operating in a compliant manner at all times.

Skills

• Strong sense of ownership and entrepreneurial spirit with relentlessly high standards and high attention to detail
• Leadership ability with excellent interpersonal communication (both verbally and written)
• Must be a collaborative, cross-functional team player and comfortable partnering with a variety of teams from Product to Ops to Finance
• Data driven - you like to solve problems using data to support creative decisions
• Proactive & independent, always looking for ways to take initiative and improve existing programs/processes.
• Resourceful - is able to work independently and as part of a team. Willingness to roll up sleeves and do the work yourself.
• Strong organizational skills, must be able to prioritize various activities
• Welcomes constructive feedback and uses it to grow
• Ability to maintain the highest level of confidentiality and discretion

Benefits
We want to help our employees stay safe and healthy! We offer comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, supplemental employee, spouse and child life insurance to all eligible employees.
We also offer:
-Gopuff employee discount
-Career growth opportunities
-Internal rewards programs
-Annual performance appraisal and bonus
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it-stuff happens. But that's where we come in, delivering all your wants and needs in just minutes.
And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you're hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.