Checkout.com
We enable businesses and their communities to thrive in the digital economy.
Hybrid

Senior Manager, Issuer Outreach - US

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We're Checkout.com


Checkout.com is one of the most exciting and valuable fintechs in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Dashlane, Udacity, Binance, Wise, Sony Electronics, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.


We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.


We're proud to be certified as a Great Place to Work in the USA, with 89% of colleagues agreeing that this is a great place to work. That's 30% above average.


Senior Manager, Issuer Outreach at Checkout.com


As Senior Manager, Issuer Outreach at Checkout.com, you will be responsible for leading Checkout.com’s Issuer Outreach engagements in the USA. Working closely with Checkout.com’s analytics team, you will interact with Issuers to raise, investigate and resolve soft declines and other payments performance discrepancies, and unearth improvement opportunities. In addition, you will engage with external stakeholders across forums and thought leadership venues to develop and strengthen existing and prospective merchants’ and partners’ awareness of Checkout.com’s capabilities and focus on payments optimization to drive more business growth for its customers.

 

You will be experienced and expert in the processes of authentication, issuer risk and fraud management. You can speak with authority and conviction on best practices used by issuers and acquirers throughout their customer lifecycles. You will provide insights on Checkout.com’s approach to detect and root out fraud consistently and precisely.

 

You will be a passionate advocate for Checkout.com’s merchant-centric approach, by taking the lead in engaging issuers and merchants, developing and refining the communication and messaging, to strenghten Checkout.com’s position as a leader in comprehensive data-driven payment solutions.

 

To help accomplish your responsibilities, you will work with the Financial Partnerships, Performance, Business Intelligence and Customer Success Teams, to ensure a well-rounded view of payments performance and to develop a deep understanding of Checkout.com’s approach. You will be familiar with Checkout.com’s wide suite of data analytics tools and will showcase case studies for external audiences that quantify and convey the impact on revenue, consumer satisfaction, and ultimately loyalty, achievable through a performance-oriented approach.

 

The ideal candidate must be experienced and well respected, with an affinity for problem solving, eager to ensure that our ability to improve our authentication and authorisation rates keeps up with, and supports, our customer growth and our ambitions. This is an external facing role, supporting one of the key competitive capabilities of Checkout.com, and will require the ability to engage with Issuers at all levels.

 

You will join an ambitious team of partnerships professionals, data scientists and engineers who are working to significantly move the needle within an area that has high strategic importance to Checkout.com.

What You Will Be Doing

  • Drive Checkout.com’s Issuer Outreach Programme in the USA.
  • Deliver Issuer engagement and provide insight on Checkout.com’s Data Analytics value proposition to merchants
  • Partner with Commercial Teams to provide insights on Checkout.com’s merchant centric approach to business performance improvement.
  • Articulate how Checkout.com’s proposed solutions improved merchants’ performance & revenue for both the merchant and the company (internal / external ROI)

  • If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.


About You

  • 7+ years’ experience in Payments in a data intensive and performance-focused environment
  • Excellent communication skills with payment industry gravitas 
  • Executive presence with an ability to take initiative and find creative solutions & effective ways of communicating business solutions
  • Recognised industry expert capable of navigating into complex Issuing organisations

  • Plus: Prior programme level work in Authorisation Optimisation, Risk/Fraud Management or Data Analytics is preferable

#LI-AB1

#LI-DP1


What we stand for

At Checkout.com, everything starts with our values, including the experience we offer our people.

 

#Aspire

We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.

 

#Excel

We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.

 

#Unite

We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

 

Want to see us in action?

 

Take a peek inside here.

 

More about Checkout.com

Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. Checkout.com launched in 2012, and we now have a team of 1800 people across 19 international offices. To date, we’ve raised a total of $1.8 billion, with our Series D valuing us at $40 billion.

 

We believe in equal opportunities


We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 


Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.


When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

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What are Checkout.com Perks + Benefits

Checkout.com Benefits Overview

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. We're also proud to be certified as a Great Place to Work in the USA, with 89% of colleagues agreeing that this is a great place to work.

Here’s how we give you the things that matter...

Culture
Volunteer in local community
We help you make a difference with one volunteering day each year, which you can use for a personal or team volunteering or fundraising event.
Partners with nonprofits
With CKO Impact, you can make a positive change in our communities through volunteering, fundraising, and sustainability activities. This includes working with nonprofits.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
We support our teams and people with a hybrid-first model of work. We also offer flexible start and finish times outside of core hours (10 a.m - 4 p.m)
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Our communities celebrate heroes, learn about historical moments and co-create an inclusive culture. Choose from 
Asia, Black, Disability, Parents, Pride and Women communities - 
 or launch your o
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
We offer Short Term Disability (60% of weekly earnings, up to 1.5k weekly at max of 25 wks), Long Term Disability (60% of monthly earnings up to 10k /month; begins after 180 days) & salary continuance
Dental insurance
We offer our employees and their dependents premiere dental coverage through Cigna. Employees pay a monthly premium and are covered at 100% for preventative services.
Vision insurance
We offer our employees and their dependents premiere vision coverage through VSP. We cover 80% of the premium, and the employee covers the remaining 20%.
Health insurance
We offer employees and their dependents premiere healthcare coverage options through Cigna. Our healthcare plans grant employees access to an Employee Assistance Program & discounted rates to gyms.
Life insurance
We offer 100% employer paid insurance plans for Basic Life and AD&D. Employees are.covered at 2x annual salary, up to 750k.
Pet insurance
Your pets are family, too! We offer employees the option to purchase discounted pet insurance through our vendor, Figo.
Wellness programs
We operate an extensive Wellness Program, which ranges from exercise classes to podcasts; from focussed health awareness sessions to Mental Health Champions. Our program is ever-evolving!
Team workouts
️ Virtual Checkout.com Active classes that are available for our global network to join in together.
Mental health benefits
All employees, and their households, have access to our Employee Assistance Program 24/7. This is a free, locally relevant, support tool for all aspects of life.
Financial & Retirement
401(K)
Employees can can opt into a qualified retirement plan with T Rowe Price. Under this 401(k) plan, Checkout contributes 3% of the employee’s total compensation, regardless of their contribution amoun
Company equity
We provide stock options to our high performing employees under our equity program. Employees are eligible to receive equity on an annual basis in alignment with H2 Review cycles.
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 16 weeks of leave for parents, birthing and non-birthing, at 100% pay following the date of birth, adoption, or foster placement.
Family medical leave
Vacation & Time Off Benefits
Generous PTO
In addition to paid public holidays, you receive 22 vacation days per year. Employees get to take the day off for their birthday if it falls on a work day!
Paid volunteer time
Our employees are provided one paid volunteer day per year.
Paid holidays
Paid sick days
We give employees 15 sick days per year for mental health, physical health, and injury for you and your family.
Office Perks
Commuter benefits
Employees are offered the option to set aside pre-tax wages each month to put towards commuter expenses, like mass transit and parking.
Company-sponsored outings
Through collaboration and living up to our values, we make great things happen. To promote this, we give managers and leads a quarterly budget to recognize their team members’ achievements.
Free snacks and drinks
Some meals provided
Hybrid employees enjoy free lunch during the days they work from the office!
Company-sponsored happy hours
Pet friendly
Recreational clubs
Do the things you love, keep your body and mind active, 
and find people who share your interests with our clubs.


Relocation assistance
Fitness stipend
Home-office stipend for remote employees
We want our people to be able to work from home comfortably and effectively. Employees can be reimbursed up to $375 towards home ergonomics set-up, and $375 towards IT equipment.
Professional Development Benefits
Job training & conferences
Our leadership development offering spans across multiple managerial levels and will equip you 
with the skills and knowledge needed to thrive as a leader at Checkout.com.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Employees can access "learning days" from the start of employment, and financial support for professional qualifications, professional/forum memberships, etc. after three months of service.
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

CKO Pulse is our continuous employee listening platform powered by Peakon which lets you anonymously share your thoughts and concerns with us through short monthly surveys.

 These surveys help us develop our perks and benefits to fit the needs of our people.

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