Senior Manager - International Field Operations at Procore Technologies

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Job Description

We’re looking for a Senior Manager - International Field Operations to serve as a strategic business partner to Procore’s Customer Success organization. In this role, you’ll leverage a mix of strategic and execution skills to drive revenue objectives that optimize Procore’s customer support processes for our Customer Success teams. 

As a Senior Manager - International Field Operations, you’ll lead strategic initiatives to improve the scalability, agility, and efficiency of the Procore revenue and customer operating model. You will be leading projects to improve processes, optimize growth and build key partnerships across the business. If you’re excited to accelerate the growth of one of the fastest-growing B2B SaaS companies in the world—we have a spot for you on our team.

This position reports to the Director, Global Field Operations, and will be based remote US or Austin office. We’re looking for someone to join us immediately. 

What you’ll do:

  • Work closely with the Customer Success Leadership team to prioritize and uncover business needs while partnering with Revenue Operations, Systems, Strategy, GTM and Enablement teams to drive outcomes

  • Build and drive the customer support infrastructure and processes across new markets, products, and services

  • Identify opportunities to optimize the customer engagement and renewal process continually 

  • In partnership with the Revenue Insights team, manage reporting intake and ensure alignment is in place on sanctioned data.

  • Collaborate with Revenue Enablement to deploy training, support localisation efforts, and identify additional enablement and readiness support opportunities.

  • Build a strong internal network of experts and resources to help drive effective change within their segments

  • Complete qualitative and quantitative analysis as required to identify root cause deficiencies in the operating model, and track the effectiveness of improvements 

  • Support customer success policies and processes (e.g., Global Account Management, Spifs)

What we’re looking for:

  • BA/BS degree is preferred; MBA or similar advanced degree is a plus

  • 8+ years of operations experience, preferably with operations experience supporting sales/customer success/account management teams in global organizations

  • Experience working at a large scale technology company is required

  • Demonstrated leadership in delivering results with large-scale, cross-functional teams

  • Strong executive presence with the ability to influence without authority

  • Ability to collaborate and build effective relationships with Procorians at a range of levels and across different roles in the organization

  • Strong communication skills with the ability to present to large groups and leverage storytelling to align multiple parts of the business

  • Proven track record of establishing and managing operations with an emphasis on maintaining operating rhythms, dashboards, and other tools necessary to measure, evaluate, and improve business processes and performance

  • Exceptional problem solving and analytical skills; demonstrated ability to structure complex problems, develop solutions, and craft high-quality executive presentations

  • Experience in reengineering, organizational design, process improvement; lean startup or design thinking a plus

  • Flexibility to pivot quickly to new demands and with a high sense of urgency

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • SalesforceCRM

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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