Who We Are:

Having surpassed $100M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, and compliance platform on the market. More than 30% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, and compliance platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the third year in a row as ranked by Deloitte! 

Who We Are Looking For:

A Senior Leader in Tech Support Operations with experience leading and scaling multiple teams with a variety of skill sets. Familiar with GDPR requirements, this leader will help establish support in EMEA and lay the foundation for expansion into APAC. With an eye for process improvement, this leader understands the value of context while refusing to accept the status quo. They actively look for ways to improve customer and agent experiences.

Responsibilities:

This position will start with a small team of Tier 1 agents and an Enterprise Support Specialist. Based on volume and customer needs, they will work to actively expand, add resources, and develop the technical skillset of the team. They will work closely with their North America counterparts to understand and refine current processes, helping to strengthen practices to enable scale and a seamless customer experience. Team Member development and process improvement will be their primary focus- understanding that a better agent experience fundamentally supports our customers.

Qualifications:

• 5+ years of leadership experience in a technical support or operations team
• 2+ years of frontline technical support experience
• Experience with scaling teams, workforce management projections
• A Technical background that enables effective dialog with the technical teams you will partner with for process improvements
• Proven track record of analyzing data to inform initiatives
• Experience partnering cross-functionally to mitigate volume or empower frontline resources
• Customer-facing experience supporting escalation management
• Strong communication skills, able to succinctly convey ideas to obtain cross-functional and leadership buy-in
• Familiarity with ITIL best practices
• Experience streamlining workflows for efficiency
• Process junkie who understands the value of documentation and collaboration
• Ability to flourish in a high growth, fast-paced, ever-evolving tech environment
• High level of enthusiasm, initiative, commitment, and professionalism
• Self-starter with solid organizational and planning skills
• Open-minded and willing to learn
• A roll up your sleeves, no job is the too big mentality
• Positive leadership creates opportunities and builds accountability

Perks:

• You’ll be launching a career at one of the fastest-growing SaaS companies out there
• Highly competitive base salary and commissions
• Full private medical care
• Sponsored gym membership
• Stock options 
• A hybrid work environment with co-working access across London 
• Lunch and snacks when you are in the office
• Celebrate your birthday with the day off
• Charitable giving - get paid to volunteer for a day
• All the traditional goodies….full health, dental, PTO, holidays
• Wellness stipend to keep your mind and body healthy
• Fun company and team outings