Coinbase
Coinbase is a secure platform that makes it easy to buy, sell, and store cryptocurrency.
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Senior Manager, CX NFT Content Moderation Ops

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Coinbase has built the world's leading compliant cryptocurrency platform serving over 68 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy and increase economic freedom around the world.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

As the Senior Manager for CX NFT Content Moderation Operations, you will lead the team responsible for providing Conetnt Moderation operations for our NFT Marketplace. With a combination of in-depth Content Moderation experiences and know-how, a strong technical skill set, experience in scaling support teams and passion for all-things crypto, you will play a major role in crafting our strategy for NFT support globally. 

What you’ll be doing (ie. job duties):

  • Build, develop and lead a team of managers responsible for running the operational Content Moderation environment for NFT Operations.
  • Together with key stakeholders, drive alignment and consensus across the Customer Operations team on operational readiness for key launches and developments
  • Provide vision and thought-leadership and craft the strategy of developing and executing on newly launched moderation workflows
  • Performance handle the support workflows within NFT Ops, including turn-around times, accuracy and quality, and seek opportunities for operational improvements
  • Formulate and present NFT Ops quarterly roadmap and goals to CX executive team, aligned with key priorities within CX and the broader product organization
  • Act as a trusted point of contact for escalations and high priority issues related to crypto support.
  • Provide leadership mentorship based on industry best methodologies, thoughtful delegation and performance management.
  • Focus on team growth and enablement through mentorship, career development and employee engagement.

What we look for in you (ie. job requirements):

  • Minimum of 8 years of relevant experience in Content Moderation and Customer Support in a technology firm
  • Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base.
  • Experience scaling teams across multiple workflows and various channels of support, i.e. voice, email, social and chat.
  • Outstanding track record of leading deeply engaged and robust teams.
  • Significant subject matter expertise and interest in the crypto ecosystem.
  • Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
  • Travel requirements up to 15% to Coinbase offices and vendor locations, based on needs.

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Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.    

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact [email protected] coinbase.com for additional information or to request accommodations.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Amazon Web Services Databases
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What are Coinbase Perks + Benefits

Culture
Volunteer in local community
Intracompany committees
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
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