Senior Manager, Communications (Cybersecurity and IT) (Philadelphia, PA)

| Philadelphia, PA
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Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary
At Comcast, we are passionate about making the customer experience our best product. We bring together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

The Technology, Product, Experience (TPX) organization acts as the engine for much of this innovation, developing and delivering our Xfinity and Comcast Business products and services, as well as the tools that our teammates use to support our customers. In addition, the team is responsible for the network that allows the delivery of those products and services to residential and business customers. The TPX Communications team delivers business-critical and business-as-usual communications to ensure that all TPX employees and key stakeholders understand and engage in achieving our company wide and TPX goals.

We are seeking a Senior Manager of Communications, who will join the TPX Communications team, helping support our communications efforts and make a meaningful impact. This individual will be responsible for helping to develop and execute strategic, operational, and technical employee communications and engagement activities, with a substantial focus on those related to the cybersecurity and IT organizations. This person will report to the Senior Director, TPX Communications.

The Senior Manager of Communications will partner with senior executives and leaders within the TPX Cybersecurity and IT teams, as well as communicators company-wide, to drive and integrate communications strategies across the business. The person in this role will take a holistic approach, ensuring that communications are developed and executed with an eye for the intended audiences, including the diverse group of employees we serve. The person will be a key contributor in a fast-paced, complex and constantly changing environment, leveraging communications expertise and or collaborating with cross-functional teams established to implement major new initiatives.

Job Description

Core Responsibilities
  • Develops and executes strategic employee communications and engagement plans designed to support cybersecurity and IT business objectives, long-term goals and projects.
  • Liaises with TPX leaders, product owners, project managers, and subject matter experts to proactively integrate communication planning within project planning.
  • Helps with assessing projects to vet employee and stakeholder impact and plan appropriate communications, ensuring proper strategies, tactics and language are being used for reaching a wide and diverse range of employees.
  • Writes, edits, reviews, and distributes highly technical content that helps inform, engage, inspire and incite action from employees about a variety of subjects, including highly technical communications regarding launches of, and updates to, security and IT software, applications, processes and related topics.
  • Helps provide communications support to key senior executives within the Cybersecurity and IT organizations, including the Chief Product and Information Security Officer and Chief Technology and Information Officer (e.g., communications around key initiatives, organization announcements, speaking engagements and other communications needs).
  • Partners with HR, communications leads and other key stakeholders to ensure alignment across the company and the timely and effective dissemination of messaging and materials to employees.
  • Provides support and guidance within teams or projects/initiatives as needed; leads projects that involve cross-functional partners as necessary.
  • Strengthens and develops new strategies for how to reach employees across our diverse population who work in and outside of the physical workplace.
  • Manages consultants/contracted resources as needed, including creative agencies, event planning firms, graphic designers, etc.
  • Keeps communications fresh, creative, and engaging; regularly develops and explores new ideas and strategies, such as social forums and platforms.
  • Ensures proper post-project analysis and "continuous improvement" approach, with a keen eye for metrics and communications effectiveness.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.


Qualifications:
  • Bachelor's Degree or equivalent; business, communications, or journalism preferred.
  • Generally requires 8+ years related experience, preferably relevant internal operational communications experience.
  • Ability to write quickly and clearly; distilling complex concepts into key messages is critical in a fast-paced environment.
  • Flexibility and willingness to adapt and accept a wide variety of assignments (that require a "flow to the work" mentality).
  • Demonstrated ability to develop effective partnerships across the organization at all levels.
  • Superior oral and written communication skills.
  • Excellent verbal communication and interpersonal skills.
  • Strong project management skills.
  • Affinity for technology.
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
  • Proficiency in graphic design applications (Photoshop, Illustrator, In Design, etc.) and experience with online content management and publishing systems a plus.


Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience
7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
More Information on Comcast
Comcast operates in the Digital Media industry. The company is located in Philadelphia, PA, New York, NY, Universal Parks & Resorts, FL, Miami, FL, Universal City, CA and Sunnyvale, CA. Comcast was founded in 1963. It has 68848 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 385 open jobs at Comcast, click here.
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