Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. Nearly half of all working Americans are not saving enough for their future because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium sized businesses to offer employees a path to financial independence through retirement savings.

Our values (the guiding principles that reflect our view on what’s important and what’s right): In it for customers, autonomous & accountable, outcomes driven, inclusive collaboration, and decisive.

What you get to do every day

Build out the money movement functions (Loans, Distributions, Record Keeping) for Human Interest’s Financial Operations team and serve as a thought leader, helping the organization achieve and maintain competitive advantage through excellence in operations management and efficiency.

• Ensure the successful execution of all 401k transaction processing. Oversee the strategic roadmap to build the Contribution Trade Operations and Adjustments teams in every way.
• Monitor and mitigate risks for the operation.
• Hire and manage a top tier team of Financial Operations leaders and team members, ensure work is reviewed for quality and efficient output, analyze and aggregate data to drive process, policy improvements and systemic change across the operational space.
• Ensure the team is set up for scalability and sustainability in process and systemic capacities.
• Monitor and react to changes in leading Indicators and other KPIs to drive excellence in processing financial transactions.
• Identify business requirements and operate as a stakeholder to ensure appropriate implementation of software tools to support designated areas of Financial Operations. Drive the improvement of core tooling and systems. 
• Work as a SME, guiding our operations specialists and operational leaders to drive daily performance.
• Partner with Operational leadership to review team and individual performance. Collaborate on developing action plans to improve specialist performance, Customer Experience and cost to serve.
• Decrease the time it takes to resolve issues by identifying and providing insights to operational leaders and training team members. Drive improvement in customer satisfaction and decrease SLA by improving the output of individual contributors.

What you bring to the role

• 5+ years of experience in the Financial Services Management or related position.
• 5+ years of experience in people management.
• 5+ years of financial services experience specifically in 401k processing preferred.
• Understanding of SaaS business motions and customer lifecycle.
• Proven leadership skills with large and complex workflows.
• Passion for people - history of developing, mentoring, training and up-leveling skills.
• Proven track record of meeting and exceeding team objectives.
• Excellent written and spoken communication.
• Ability to develop working relationships at all levels of management, both inside and outside Human Interest.
• Possess top-notch organizational and analytical skills.
• Use data to inform business decisions and drive goals.
• Master’s Degree or similar, relevant educational background.

Please feel free to apply to this position even if you do not meet 100% of the requirements listed above.

Why you will love working at Human Interest

Mission - Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.

Compensation - 

The salary range for this role is between $109,000 - $140,000. This information reflects a base salary range for this position based on current market data, and may vary by location. Exact compensation will be determined by the candidates' skills, experience, and other relevant factors. This position may also be eligible for additional incentives such as equity awards, short-term incentives, or sales compensation.

Benefits - 

• A great 401(k) plan: our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation. 
• Employees also receive 100% paid employee health, vision, and dental premiums; dependent premiums are covered at 50%. 
• Generous PTO and parental leave policies.
• Monthly work from home stipend; annual wellness stipend.
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech.
• Fun online and regional events and celebrations and department and company-wide offsites.
• The vast majority of our positions can be 100% remote.

About Human Interest: 

We’re a high-growth, Series D-funded company that’s changing the retirement industry. Named one of America’s Best Startup Employers by Forbes, one of the Best Places to Work by the San Francisco Business Times, and a Top Company by Y Combinator, we’ve raised $337M and are backed by leading investors, including TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.

Inclusive collaboration makes us a better business

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

Human Interest employees must adhere to the Company’s security policies and Code of Ethics. 

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: https://humaninterest.com/disclosures