Senior Implementations Manager (Remote) at Routable

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Routable is a B2B payments platform built to make bill payments and mass payouts fast and seamless. Our mission is to be the simplest way to send and receive business-to-business payments. Unlike other payment platforms, Routable’s modern, easy-to-use API allows you to build a powerful payments infrastructure in minutes. 

We’re a Series B startup with $46M in funding. We’re helping some of the largest marketplaces and gig economy companies, including Ticketmaster, Snackpass, and Garmentory. Hundreds of finance teams trust our decades of experience in building B2B payment solutions.


Our environment encourages intellectual curiosity, problem solving, and openness—one that provides the support and mentorship needed to succeed, learn, and grow. We'll make sure you have everything you need to do your best work and make an impact. We’re a fully remote startup with our team working from a city they love across the United States and Canada. We are primarily based in the US but also have a presence internationally (so far, primarily in several South American countries & Canada). If you live in the US, you must be authorized to work in the US.

About the Role

Routable is looking for a Senior Implementations Manager to join our expanding Implementations team. 

Routable has built a game-changing product that has customers waiting in a line out the door and around the block - now we’re building a world-class implementation machine to turn this demand into delighted, revenue-generating customers. This is an opportunity to be one of the first members of an exciting new team that will unlock the next chapter of this company’s exponential growth. 

The Implementation team operates in a fast-paced, high-stakes environment. We pride ourselves on implementing customers with an emphasis on speed, efficiency, and customer experience. 

A majority of your time will be focused on helping Routable’s customers get up and running on the platform. You’ll need to become an expert on the Routable product and how our most successful customers are using it to improve their finance operations.

Responsibilities
  • Lead multiple implementation projects at a time with new Routable customers, accountable for hitting implementation project milestones on time
  • Follow our onboarding playbooks and make improvements to our current process
  • Work closely with clients to make sure Routable is integrated seamlessly into their financial systems and processes 
  • Collaborate with sales and customer success to ensure smooth transitions all along the customer journey
  • Create guides and resources for new clients to set up Routable
  • Deliver product feedback and insights to the Routable product team
Minimum Qualifications
  • Experience with finance teams and familiarity with accounting principles
  • Project management experience
  • Successful professional track record in a customer-facing capacity
  • Willingness to be coached and open to learning
  • Self-starter and comfortable in a fast past startup environment
  • Comfortable leading conversations, training sessions, and troubleshooting with clients
  • Located in a timezone where scheduling calls between 9am and 3pm US Pacific Time is possible
Location

You must be currently authorized to work in the United States on a full-time basis.

We are a remote first company! Rather than restrict ourselves to only find talent in one city, we’d rather find the absolute best people regardless of where they live. One amazing benefit to our remote culture, is that it enables our team to enjoy traveling ✈️ more regularly since they can work from wherever!

Reporting

The Sr. Implementation Manager reports directly to the Director of Technical Implementations, Omer Friedman.

About Routable

Our Core Values

At Routable, we are driven by our values. Our values act as guiding principles when it comes to our work, our hiring practices, and ourselves. We talk about them every day and praise each other based on our ability to embody them.

💞 Engage with Empathy: Have empathy and a deep understanding for your peers, and our customers. This means no ego and cultivating relationships by actively listening to each other's needs.

🤝 Volunteer Assistance: Helping others is always a priority, even when it is not immediately related to the goals that we are trying to achieve. We make it a point to foster an environment of inclusiveness for our remote team.

💪 Own it: We are all company owners and we act like it. We make data driven decisions and jump at the opportunity to be accountable. Taking action when you see a problem is our default state.

🛠 Build with Purpose: We are collectively building the product and company of our dreams. We are intentional with everything we do and are always looking for ways to improve. We sweat the details.

🧬 Expect Authenticity: We do not compromise our values when it comes to our team and our customers. We champion originality. Be yourself. Everyone else is already taken.

Rendezvous

To help foster amazing relationships with our coworkers, we meet up twice a year as a whole team in some pretty awesome cities! In the past we’ve met up in San Diego, Seattle, and Austin. We’d rather invest money into memorable team events rather than expensive offices. During our meet-up team time, we love to spend time learning a new skill together, and solving problems. Most recently this has taken on the form of a bread-making class and defeating an Escape Room.

Perks

🏥  Great Health, Dental and Vision Insurance

💲 Competitive salary

📈 Stock Options

💰 401k (with 4% match)

💸  Work from Home Stipend

🚀  We're a remote team

🏝 Flexible vacation policy

🍼Paid Parental Leave (12 weeks)


Inclusive Employer

Routable welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community of Routers. Routable is proud to be an equal opportunity employer and is committed to administering personnel actions, including hiring, training, promoting and compensating its employees, without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • LookerAnalytics
    • RedashAnalytics
    • FigmaDesign
    • JIRAManagement
    • ContentfulCMS
    • HubSpotCRM
    • SalesforceCRM
    • ZoomInfoLead Gen

An Insider's view of Routable

What are some social events your company does?

On top of building individual relationships through Donut, we also focus on team and company parties and events. Some of my absolute favorites are team paint party, private concert, National Hispanic Heritage and internal team trivia, weekly ShellShock FPS games, and Jackbox party games. We always find ways to learn more together and each other.

Linda

Engineering Manager

What's the biggest problem your team is solving?

The Payments Experiences team at Routable, makes it seamless for clients to pay their vendors/contractors by offering a menu of payment options and a simple UX. For eg., our new International Payments feature, supports payments to 200+ countries globally! Moving money overseas is complex- we do the heavy lifting to make it dead easy for our users!

Waqas

Director of Product Management

How does the company support your career growth?

Routable has been interested and invested in my personal and professional growth from the moment that I joined the team. On a regular basis, company leadership asks what my goals are, how I'm progressing, and how they can help. I've now grown my one-person department to a team of five, and I've felt supported and empowered every step of the way.

Lesley

Technical Support Manager

What are Routable Perks + Benefits

Routable Benefits Overview

Routable is a remote-first company that provides an inclusive, productive workplace, and we’re constantly improving it!

Routers enjoy full benefits, flexible vacation time and work schedules, a competitive salary, stock options. 401(k), a work from home stipend, and the opportunity to work amazing people.

Culture
Friends outside of work
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Routable's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Routable is a fully distributed, remote-first company!
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Home Office Stipend for Remote Employees
Professional Development Benefits
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

Rendezvous
To help foster amazing relationships with our coworkers, we meet up twice a year as a whole team in some pretty awesome cities! In the past we’ve met up in San Diego, Seattle, and Austin. We’d rather invest money into memorable team events rather than expensive offices. During our meet-up team time, we love to spend time learning a new skill together, and solving problems. Most recently this has taken on the form of a bread-making class and defeating an Escape Room.

Note: we have paused our meetups due to COVID-19 and will resume when it is safe for everyone to attend

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