Senior Education Operations Associate at Credit Karma (Charlotte, NC)

| Charlotte, NC
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Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K.  While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their  financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Los Angeles and London. 

*Banking services provided by MVB Bank, Inc., Member FDIC

Credit Karma is building our Education Operations practice from the ground up, and as our first Education Operations hire you will help establish systems, processes, and tools that will shape Talent Development (TD) and Diversity, Equity, and Inclusion (DEI) programs at Credit Karma. You will be a strategic partner to the TD and DEI teams, enabling deadlines, and executing the delivery of our programs that impact all employees at Credit Karma. You will embrace complex problems, operationalizing our most high-impact programs, as well as brand new offerings, in creative and resourceful ways. You will build and evolve engagement, enabling feedback loops, and eliminating roadblocks to keep our teams focused on their most impactful work. You will report to the Head of Talent Development. 

What You'll Do:
  • Partner with Talent Development (TD) and Diversity, Equity & Inclusion (DEI) to scope programs, set project roadmaps, and own operations and logistics for many flagship programs
  • Build scalable and efficient workflows that allow us to launch and maintain learning experiences for Karmanauts across our offices in Oakland, Charlotte, Culver City and London
  • Partner with DEI and TD teams to manage program roadmaps, calendars, and launches
  • Create and document resources related to DEI, management, leadership, and career development best practices
  • Support the marketing and communications of our talent development offerings across all of Credit Karma’s offices
  • Lead quarterly planning and prioritization for the TD team to ensure alignment with key Talent and Business partners
  • Own vendor management and procurement processes to enable TD and DEI programs
  • Partner with our Talent team to assess the impact of our programs in areas including participation, effectiveness, and employee engagement
  • Assist with special projects and other duties as assigned like new hire orientation support and off-site event coordination
What's Great About It:
  • A satisfying mission, working to champion financial progress for everyone – free of charge
  • The talent operations team is setting the foundation across all people programs to enable Credit Karma’s growth
  • You will be part of managing and improving critical programs that will shape our company culture and people practices 
What we are looking for:
  • 5+ years of prior professional experience in HR, Recruiting or Learning & Development
What we would like to see:
  • Project and program management experience: organization, managing details, keeping multiple tasks/projects on track
  • Experience managing workflows, project plans, and shipping high-quality programs (workshops, classes, off-sites, etc.)
  • Experience administering Learning Management Systems (e.g. Docebo, Litmos)
  • Experience in and/or a passion for education in the Diversity, Equity and Inclusion and Talent Development fields 
  • Demonstrate ability to communicate effectively and transparently, both verbally and in writing, with audiences at all levels
  • Views learning as your job and actively keep up with trends and best practices
  • Experience with high-volume, repeatable and detailed processes where accuracy is paramount
  • Respect for maintaining a high level of confidentiality
Benefits at Credit Karma include:
  • Medical and Dental Coverage
  • Retirement Plan
  • Commuter Benefits
  • Wellness perks
  • Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
  • Education Perks
  • Paid Gift Week in December

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws. 

Credit Karma is also  committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

COVID-19 update (US Jobs Only):

Credit Karma believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. We also believe that in order to work toward our mission of helping people make financial progress, people first and foremost need their health. All employees are required to be fully vaccinated against COVID-19 prior to their start date unless otherwise approved for an exception as may be required by law.

Privacy Policies:

Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies:

  • GDPR Privacy Policy
  • California Consumer Privacy Act (CCPA)
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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • Objective-CLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • KubernetesFrameworks
    • KafkaFrameworks
    • GraphQLFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign

What are Credit Karma Perks + Benefits

Credit Karma Benefits Overview

Health and Wellness
Our employees’ physical and mental well-being is important to us. We offer competitive benefits to make sure employees are taken care of inside and outside of the office. We offer medical, dental, vision, mental health and life insurance coverage. We also offer a 401(k) matching plan, paid time off, holidays (including your birthday), and generous paid bonding for all new parents within the first year of birth. In addition to gym subsidy, we offer yoga, meditation sessions and a spa to relax. And because the belief is that all employees should share in the success of Credit Karma, every one receives stock options.

Professional Development
Credit Karma is committed to learning and development programs for employees, both professionally and personally. We offer a generous annual stipend for continued education, training workshops, conference opportunities, etc. We also have mentorship, coaching for developing leaders and a people manager onboarding program. Our Internal mobility program is designed to help our employees take ownership of their career and make progress within Credit Karma.

The fun and relaxed office environment means a casual dress code, ping-pong breaks, arcade games, and regular company events, such as happy hours, field day, and sporting events. Employees never go hungry with a fully stocked kitchen, filled with breakfast foods, drinks, and endless snacks. There is even an onsite barista.

Volunteer in local community
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning

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