Summary

GumGum is a global technology and media company specializing in contextual intelligence. For over a decade, we have applied our proven machine learning expertise to extract value from digital content for the advertising industry. The company’s contextual advertising engine, Verity™, comprehends the meaning of text, images and video online, allowing marketers to safely and precisely place ads where people are most engaged. Combining that contextual targeting and brand safety intelligence with proprietary high-impact ad formats, GumGum’s advertising solutions deliver industry leading efficiency, accuracy and performance.

The Senior Director of Operations will be a member of the Growth Leadership Team and will be responsible for leading our Operations organization through a focus on speed, efficiency, and driving repeatable results. This individual will create business rules, training programs and systems that optimize the effectiveness and efficiency of the operations team. The Senior Director of Operations will work in tandem with the SVP, Client Success on developing a set of client “GumGum Packages” to meet the needs of advertisers as well as agency partners, ensuring that campaigns deliver in full with expected KPIs, all SLAs are adhered to, as well as doing whatever it takes to grow profitable clients, from jumping in on clients calls to partnering with the Client Success team. 

The role requires that this senior leader set the roadmap, goals, and strategies for the team while still being capable of direct execution. GumGum is looking for a client success leader who enjoys rolling up their sleeves, has a growth mindset while also keeping an eye towards scalability and efficiency as the company prepares to go public in the next 12-18 months.

Please note, GumGum is only open to hiring remote candidates who are residents in the following states: AZ, CA, CO, CT, FL, GA, IA, IL, IN, KY, MA, MD, MI, NJ, NY, OH, OR, PA, TN, TX, UT, VA, WA, and MN.

Responsibilities

• Operations Team Leadership
  • Oversee GumGum Ad Operations, Design, & Campaign Management team productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met.
  • Drive effective recruitment, onboarding, professional development, performance management and retention of Operations team members.
  • Translate strategy into actionable goals for performance and growth helping to implement division wide goal setting and performance management. 
  • Ensure team members are having the best possible GumGum experience by inspiring managers and holding them accountable to deliver meaningful feedback and coaching to their teams, evidenced by regular feedback requests, 1:1’s, quarterly reviews and recognition. 
  • Maintain career pathing, job descriptions and a blueprint of the team’s structure.
  • Seek out and implement best practices for Operations teams through conversations with other Operations leaders or groups. 
  • Role Models Company values behaviors and ethical leadership.
• System and Process Architect
  • Stay up to date in Industry best practices on Operations and continually develop a culture of continuous improvement driving both greater efficiency within the team and delivering higher levels of accuracy.
  • Ensure processes and systems are well documented, maintained and drive scalable growth. 
  • Brainstorm, initiate and lead specific cross-departmental projects that increase the company’s overall efficiency. 
  • Team lead in helping develop and implement new processes and procedures within and across the operations department.
• Commercial Delivery - Responsible for the internal execution of $120m in campaign revenue.
  • Report regularly on KPIs to the Chief Growth Officers, including but not limited to performance, capacity and team forecasting.
  • Work directly with the Accounting Department to make sure all final reporting is quickly and accurately completed so GumGum can bill accordingly. 
  • Help streamline new product releases and make sure the operations department has the proper training and documentation to effectively manage sales and client expectations. 
• Stakeholder Management
  • Meet regularly with Senior Leaders to make sure clients' needs are being addressed and prioritized by the team.
    • Discuss and implement opportunities to increase collaboration between Sales and Operations teams. 
    • Update process and collateral with feedback from sales and customer success leaders to craft solutions that match client needs with GumGum’s offering. 
    • Collaborate with BI & Customer Success on developing insights and reporting that will benefit our clients.
    • When issues arise, own a Root Cause Analysis or Reflection (whichever is needed) to identify areas of improvement and implement fixes.

Minimum Qualifications

• BA/BS or equivalent working experience.
• 10+ years-experience in Operations (or equivalent) including 5 in leadership position
• Relevant industry experience supporting Digital and Programmatic Advertising
• Excellent track record of driving a culture of performance
• Successful experience working in an entrepreneurial, venture-backed environment
• Proven experience managing teams including hiring, effective communication, feedback, and development. Proven ability to recruit, lead, and coach a team of high-achieving  sales professionals.
• Successful experience monitoring and evaluating client success team progress against stated expectations, in addition to aligning and changing behavior with performance expectations
• Proven ability to to work with senior leaders from a diverse range of backgrounds and experiences to produce great outcomes
• An expert in the advertising industry; familiar with the major players in the space for measurement, reporting & validation.
• Must be an autonomous, decisive leader and decision maker, with excellent leadership and coaching ability
• Personality profile to fit into high-growth, venture-backed entrepreneurial culture that requires teamwork and significant interaction with employees at all levels
• Ability to work collaboratively and in partnership with cross-functional teams to the benefit of GumGum
• Effective verbal and written communication skills, organizational and planning skills
• Data and metrics-driven with experience analyzing markets and trends, anticipating and identifying opportunities, and developing insight at a strategic level
• Effective verbal and written communication skills, organizational and planning skills

Benefits & Perks

• Medical Coverage including 100% premium coverage for employee + spouse/family 
• Vision Coverage including 100% premium coverage for employee + spouse/family
• Dental Coverage including 100% premium coverage for employee + spouse/family
• Flexible Spending Account (FSA)
• Employer-Matched 401(k) Retirement Plan
• Life Insurance and AD&D
• Business Travel Accident Insurance
• Short-Term and Long-Term Disability 
• Stock Incentive Program (role dependent)
• Paid Parental Leave - Birth parents can receive up to 16-18 weeks for birth recovery and baby bonding. Non-birth parents can receive up to 10 weeks for baby bonding
• Transitional Return-to-Work Schedule 
• Modern Family Support: Cleo App
• Employee Assistance Program
• Legal and Identity Theft Protection
• Student Loan Repayment Assistance
• WFH Stipend 
• Wellness Reimbursement 
• Flexible Time Off 
• Veterinary Discounts
• WeWork Monthly Pass
• Pet friendly organization - We love our fur babies! Check us out on Instagram @dogsofgumgum
• Incredible work/life balance with a collaborative and friendly work space
• A team that has transitioned to remote work impressively, and remains highly collaborative and connected
• GumGum Gives Back volunteering opportunities
• Virtual company events and (optional) in-person celebrations
• Virtual monthly team bonding events
• Anniversary recognition and awards

Career & Development Focus

• Ongoing learning and development for education opportunities such as webinars, books, classes, relevant conferences and events
• Opportunities to pursue business related side projects and yearly Hackathon
• Highly encouraged to contribute to open source software, including our own open source software
• Environment of learning from peers, including meetups, presentations and blog posts
• Opportunity to work with cutting edge technology
• Life Skills sessions - geared towards the whole life/ health / person
• Leadership Bites Dinner Series - connecting current and future GumGum leaders over great food and meaningful conversation 
• The VOICE Coalition - through our council committee, The VOICE Coalition’s mission is to build an equitable, supportive, and inclusive culture where all voices are heard and all differences are celebrated through thoughtful, engaging, and authentic programming and community involvement. We’ve created awareness and appreciation for our employees through Hispanic Heritage month, Women of GumGum, Asian Pacific American, GG Pride, etc.

Optional return to office: Our big vision for our futuristic “Farmhouses” in 2022!

• Offices will now be referred to as the “GumGum Farmhouse” -- a futuristic space centered around a bigger purpose: flexibility, sustainability, community, and growth!
• GumGum will continue to be a flexible/remote-friendly environment, however, offices will re-open in 2022 for any employees who choose to come in to collaborate, participate in an event, host your clients, contribute to our growing of plants/herbs/vegetables/etc.

Our Values…

Thoughtful…We listen to understand different perspectives, show everyone respect, and relentlessly seek solutions for our clients (internal and external)

Agility…We are quick, nimble, and change direction gracefully, while maintaining control.

Grit…We bring energy and perseverance to everything we do.

Our Culture...

GumGum expands globally! Our company recently acquired JustPremium, a European-based company that utilizes creatives as a means to develop digital environments. JustPremium’s rich media is one of the largest in the world, and brings forward higher performing ads that adds value to GumGum’s already thriving contextual intelligence. With this acquisition, we now have 375 + employees globally, as well as new market expansion including Germany, France, Spain, Netherlands, Belgium, Sweden, Denmark, and Mexico. Together we will become the most powerful global solution for a cookieless future through contextual technology and high-impact creatives.

GumGum recently earned LA’s Best Places to Work Award in 2021 by BuiltInLA, and Inc. Magazine’s Best Places to Work in 2020 and it’s no surprise why. With company-sponsored social hours, annual holiday celebrations and on-site gatherings, GumGummers enjoy a fun, creative and collaborative workplace. We provide ourselves on our strong track record of giving employees the autonomy and support they need to succeed. 

Check us out on Instagram: @gumgum