Senior Director, GTM Business Systems & Operations (Remote)

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Our growing team is looking for a Senior Director, GTM Business Systems & Operations! Your efforts will carry significant impact on our multi-product, multi-industry SaaS business. You will own the strategic oversight and tactical execution of our business applications and connected systems. As we continue to grow in scale and complexity, your focus will be on aligning business processes and technologies to increase organizational efficiency, improve performance, and maximize return on investment.
What You'll Do
  • Own the strategic and tactical oversight of Unanet's instances of business applications, with emphasis on Salesforce.com (e.g., Sales Cloud, Service Cloud, CPQ, Communities, Partner Portal) and connected systems
  • Work with cross functional teams to understand business needs and translate them into use cases and business requirements
  • Implement improvement initiatives to align business processes across our organization increasing efficiency, improving performance, and maximizing ROI
  • Manage our Sales Operations team and ensure all system changes to our CRM are tested and communicated to impacted stakeholders
  • Work closely with our Marketing Operations team to ensure effective go-to-market coordination and performance tracking
  • Ensure the CPQ system is setup to enable end users to have accurate pricing and order forms
  • Support and drive sales technology adoption across our workforce, overseeing compliance and management through technology
  • Develop integrations strategy for Unanet business systems, including integration between CRM and ERP
  • Regularly meet with cross-functional team of business and operations process and technology owners to document business processes as well as build requirements and process designs for new projects and processes
  • Partner with our Executive Leadership Team to prioritize strategic projects and provide status updates on in-flight projects; manage projects from inception to project sign-off
  • Work cross-functionally to establish governance approach for the purchase of new systems and change management of existing systems, along with data governance to identify one-source of the truth for core data elements
  • Establish plans to decommission existing tools, where needed
  • Manage vendor relationships for core business systems
  • Advance our application lifecycle management processes
  • Lead the integration of acquisitions for Sales, ensuring maximum continuity through effective cross-functional collaboration and efficient integration of new sales resources/data, contracts/environments

Who You Are
  • 10+ years of operations, business systems and technology experience in B2B SaaS industry
  • Extensive experience with go-to-market technologies, such as Salesforce, CPQ, and Conga
  • Experience with middleware integration tools (e.g., Dell Boomi iPaaS) and troubleshooting cross-application integrations
  • Experience with Salesloft, LeanData, and HubSpot
  • Demonstrable track record of business process optimization with ability to define our revenue system landscape as well as identify gaps between current and desired end-state
  • Strong business acumen, coupled with an analytical, financial, and technical skillset
  • Strong proficiency with implementing software systems from vendor selection to project sign-off
  • Strong proficiency with Excel
  • Excellent organizational as well as written and verbal communication skills
  • Experience leading and growing technical resources and teams related to business systems
  • Bachelor's in Computer Science, Information Technology or related field

Your Differentiators
  • Demonstrable track record for partnering and influencing senior leadership through strong interpersonal, project management, and data-backed presentation skills
  • Well-rounded experience in both operations and technology, with proven track record of managing people, projects, and processes
  • Thorough understanding of financial concepts and metrics relevant to a SaaS business
  • Possesses strong systems, process, and sales enablement knowledge to manage priorities and programs serving a large constituency within our sales organization
  • Agile and highly capable of managing multiple projects and multiple stakeholders concurrently
  • Positive, flexible, professional, results-oriented; you think on your feet, identify problems and develop solutions

Our Values
  • We are a Team. Employees, customers, and partners working together.
  • We are Customer-Focused. Customers are the heart of everything we do.
  • We are Driven. Seeking exceptional outcomes.
  • We Own our Success. Every employee has a stake in our company.
  • We do the right thing and have fun in the process.

The salary range for this opportunity is $165,000 to $180,000 per year. You will be eligible for discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet's employee benefits plans and programs. For more details on Unanet's benefits offerings, please visit https://unanet.com/employee-benefits .
Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status, or any other consideration made unlawful by applicable federal, state or local laws.
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Technology we use

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An Insider's view of Unanet

What are some social events your company does?

In a remote-first world, our Culture Committee's focus has been on creative interactions to bring our teams together. We have monthly events like trivia, bingo, Lunch & Learns, and social hours. We also bring our employees together outside of the monthly events with coffee chats, summer events, and holiday celebrations.

Megan

Employee Experience and Operations Manager

What projects are you most excited about?

My team is working through consolidating our ticketing systems. We are already realizing the benefit of transparency across the organization. Our consolidated system gives everyone at Unanet a clear view of all aspects of a customer lifecycle. The next steps will be linking our LMS so that our customers have on place for all things Unanet!

Scott

Director, Technical Support

How has your career grown since starting at the company?

I have been able to grow my career by communicating my goals with my manager, who has given me opportunities to demonstrate my capabilities. With his support, encouragement of having transparent conversations, and Unanet delivering upon their professional development practices, I have been able to obtain my current role as Director of UX!

Trista

Director, User Experience

How do your team's ideas influence the company's direction?

My team sets the tone with prospective customers for long-term partnerships by developing trusting, collaborative relationships focused on solving some of the toughest organizational challenges. Because Sales is on the front line, we understand market needs, thereby influencing Unanet's product and services to better serve its customer-base.

Donna

Regional Vice President, Sales

How does the company support your career growth?

We focus on 'owning your own career.' Our team has offered development sessions educating our employees on how they can drive their own development, have professional development conversations, and build their own individual development plans. This ultimately culminates into successful internal growth opportunities.

Stacy

Chief Human Resources Officer

What are Unanet Perks + Benefits

Unanet Benefits Overview

We’re committed to our employees and are proud to offer a variety of benefits with flexibility and wellness in mind.

Culture
Volunteer in local community
We give back to our industry and community, including by hosting events such as interview workshops with STEM for Her as well as awarding the Fran Craig Grant to fund teen mental health initiatives.
Partners with Nonprofits
Our commitment to service doesn’t stop at our customers. We have strong relationships with industry-leading organizations, including Women in Technology, Professional Services Council (PSC) and SECA
Intracompany committees
Company culture isn’t the responsibility of any one individual. It is a shared initiative. Our Culture Committee takes a deliberate approach to fostering a high-performing and inclusive culture.
Open door policy
Diversity
Documented equal pay policy
Highly diverse management team
Our leadership team is diverse and geographically distributed, just like our workforce. Our customers come from all walks of life, and so do our employees.
Unconscious bias training
We are a stronger business and team when we embrace what makes us different.
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Today, we have both a Women @ Unanet and a Working Parents Network Group. We're supportive of new, employee-led resource groups.
Hiring Practices that Promote Diversity
We're mindful of diversity in our hiring practices and have programs that promote it, including our Returnship, which enables professionals to return to their careers and take them to new heights!
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Set aside pre-tax dollars to help pay for unreimbursed medical/dental costs, co-pays, prescriptions, dependent care.
Disability Insurance
We offer both Short- and Long-Term Disability, with monthly premium costs paid for by Unanet.
Dental Benefits
We offer comprehensive dental plan options, one of which includes adult and child orthodontia.
Vision Benefits
We offer vision insurance and pay 100% of the base plan monthly premiums for our employees and 50% for dependents.
Health Insurance Benefits
Unanet pays 90-100% of the monthly premium for employees and > 50% for dependents. Today, we offer three medical plans, including a high-deductible plan which enables you to enroll in an HSA.
Life Insurance
We offer Life and AD&D benefits, with monthly premium costs paid for by Unanet. We also offer additional Voluntary Life Insurance at our group rate.
Pet Insurance
We offer pet insurance coverage for our four-legged friends through ASCPA.
Wellness Programs
We offer fitness challenges, financial health sessions and are educational about preventive care.
Mental Health Benefits
We offer an Employee Assistance Program (EAP), including up to three in-person counseling sessions free of charge.
Retirement & Stock Options Benefits
401(K)
We offer a 401(k) through Fidelity, including both Roth and Traditional retirement plans
401(K) Matching
Unanet matches 100% of the first 3% contributed by the employee and 50% of the next 2% contributed. Employees are immediately vested in our employer match.
Company Equity
We own our success. Every employee has a stake in our company.
Performance Bonus
We offer a company bonus plan for eligible employees that is directly tied to our business growth targets.
Match charitable contributions
We offer both an employer match on employee charitable contributions as well as a Dollars for Doers charitable giving program.
Child Care & Parental Leave Benefits
Generous Parental Leave
Family is everything and we’re proud to support working parents at Unanet, offering paid parental leave to bond with and/or care for a new baby or adopted child.
Flexible Work Schedule
We offer Summer Hours (half-day Fridays) between Memorial Day and Labor Day.
Remote Work Program
Our employees can work from anywhere within the United States.
Family Medical Leave
We offer 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We work as a team and recognize the need for time off for rest, relaxation and to attend to personal matters that may arise. We offer an Open Paid Time Off benefit.
Paid Volunteer Time
We offer paid Volunteer Hours and encourage our employees to get involved in their communities.
Paid Holidays
Paid Sick Days
Sick days fall into Unanet's Open Paid Time Off policy.
Perks & Discounts
Casual Dress
Happy Hours
While we are a remote-first company, our employees occasionally gather in regions they're colocated in for happy hours. We also have virtual happy hours as a team.
Parking
For those regional to Unanet HQ, we offer free parking.
Pet Friendly
Home Office Stipend for Remote Employees
We offer an office stipend to set our employees up for success. What you buy with it is yours to keep!
Professional Development Benefits
Job Training & Conferences
We support employee development and believe it is imperative to fostering a high performing team.
Tuition Reimbursement
We offer tuition reimbursement for full-time employees of $5,250 per calendar year for approved tuition for college and university courses.
Lunch and learns
We regularly host lunch and learns and make recordings available to all current and future employees.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Paid industry certifications
In support of certifications relevant to employees’ fields of expertise, we offer assistance in obtaining approved certifications.

Additional Perks + Benefits

At Unanet it starts with U. We help our customers build a better world by delivering best-in-class solutions and services that enable teams to thrive. It all starts with our people.

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