Senior Director, Client Implementations LAC at Visa (Miami, FL)

| Miami, FL
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Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The Visa global Client Implementations group works with locally deployed specialized teams to develop and deliver the support model for Visa Inc. issuers, acquirers, processors and merchants worldwide. This includes Product Implementation Services and Support, Enterprise/Government mandate projects, and Internal/external SME/Consulting support.

Job Scope:

The Client Implementation Sr. Director is responsible for the operational oversight and execution of new and existing Visa products and services across the Latin America and the Caribbean region (LAC). This role leads the team of Project Managers across LAC to ensure best practices, capacity modelling and a constant view of continuous improvement mindset that delivers optimal time to revenue and positive customer experiences.

This role is a Regional Leader expected to bring expert PMP (process) practices and people mentoring/coaching attributes to help elevate team and execute project implementation efficiently while providing a delightful customer experience.

Responsibilities:

  • Lead complex, multi-layer, cross cultural implementation teams to support multiple projects while exceeding customer expectations.
  • Work closely with cross functional teams and other ancillary (Client Services, Product, Technology, 3rd party providers) teams to understand dependencies/requirements to ensure alignment and best in class service.
  • Activate and lead a strong reporting and analytics culture across team to help support growth, capacity planning and metrics (project timelines, time to revenue, productivity, throughput etc.)
  • Stellar mentor/coaching skillset to help support professional development.
  • Serve as an escalation point for complex issues encountered by team members.
  • Actively participate in non-standard, complex projects/initiatives supporting LAC and client strategic/tactical priorities.
  • Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency.
  • Build and enhance positive working relationships with internal and external stakeholders.
  • Coordinate and influence internal and external resources to ensure delivery on commitments.

Qualifications

Basic Qualifications:

  • 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD); or a minimum of 5 years of work experience with a PhD
  • 10 years experiene in a Leadership Capacity
  • PMP certification (or equivalent) and proven success of building out PM structure via methodology
  • Stellar mentor/coaching skillset to help support professional development.
  • Excellent verbal, written, presentation and interpersonal skills
  • Proven abilities in negotiating and influencing stakeholders with competing agendas while serving as a positive influence across an organization.
  • Excellent time management, organization, and planning skills are essential.
  • Demonstrated ability to articulate complex technical terms or processes into business language.
  • Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
  • Must speak fluent English and Spanish. Portuguese is a plus.
  • Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
  • Proven abilities in negotiating with and influencing clients and staff at all levels as well as the ability to successfully manage competing priorities while serving as a positive influence across the organization
  • Excellent time management, organization, and planning skills are essential
  • Orientation towards quality enhancement and process improvement

Preferred Qualifications:

  • 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD); PhD with 9+ years of experience
  • Digital payments experience a plus.
  • Knowledge of payments network and processing services

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

More Information on Visa
Visa operates in the Fintech industry. The company is located in Foster City, CA, San Francisco, CA, Austin, TX and Miami, FL. Visa was founded in 2022. It has 18871 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 1024 open jobs at Visa, click here.
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