Senior Customer Service Engineer - Axle Systems at ZF Group (Atlanta, GA)

| Atlanta, GA
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Req ID 36514 | Gainesville 2, United States

We are looking for a new colleague in the Engineering Department at our location in Gainesville, Georgia

Position Responsibilities
  • Develop the process and tools needed to diagnose complex field complaints through collaboration with the OEM technical service personnel, OEM field Dealer personnel, and ZF personnel
  • Serve as a technical liaison to the customer for all service activities. Provide clarification and technical explanation of ZF product specifications, component functions, configurations, and backward compatibility
  • Devise new and unique approaches to servicing Axles and eMobility products using the ZF service-level approach as a basis
  • Support (on-site as necessary) any service issues arising during customer testing stages related to ZF product (including, but is not limited to, providing technical support for customer prototype and vehicle builds, vehicle tests, dynamometer and component tests, and ePowertrain integration projects)
  • Lead and participate in ZF continuous-improvement activities to test and assist with development of product, improve data analysis techniques, and develop new service procedures.Leadcross functional project teams and holds them accountable for deliverables
  • Act as a link between internal & external stakeholders and balance their interests
  • Drive escalations through functions and prepare for decisions incl. evaluation & recommendation
  • Support and lead the 0-mileage, audit process at all OEM's
  • Maintain and further develop the Fleet operator relationships
  • Develop the ECP and LCC products together with the PL/CVS Manager

Required Skills and Experience:
  • Bachelor's degree in Engineering, Engineering Technology, or related field
  • 7+ years experience working with technical components and critical functions of ePowertrain and/or conventional powertrain - specifically for the North America Commercial Vehicle market which includes experience in multiple troubleshooting strategies (including 5S, 6-Sigma, 8D, etc.) and diagnostics.
  • Ability to lead direct reports effectively
  • Maintain Level 2 high-voltage equipment certification
  • Experience with ZF Testman and associated systems for use in troubleshooting transmission issues.
  • Excellent leadership, communication, and conflict management skills

Be part of our ZF team as Senior Customer Service Engineer - Axle Systems and apply now!

DIVERSITY COMMITMENTTo harness the power of innovation, we invest in the development of diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to our company.Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis.ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

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Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Nearest Major Market: Gainesville GA
Job Segment: Engineer, Systems Engineer, Quality Manager, Customer Service, Engineering, Quality, Automotive
More Information on ZF Group
ZF Group operates in the Automotive industry. The company is located in Farmington Hills, MI and Livonia, MI. ZF Group was founded in 1915. It has 41628 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 143 open jobs at ZF Group, click here.
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