Senior Consultant, IT Strategy & Business Process Outsourcing (BPO)
Are you ready to make an impact?
West Monroe is seeking a Senior Consultant with current business / technology consulting experience to join our growing IT Strategy and Business Process Outsourcing (BPO) team within our Operations Excellence practice. West Monroe’s Operations Excellence practice is focused on driving value from strategy through execution—not merely pointing to best practices and standards. We enable clients to realize the enduring benefits of IT, business, process, and organizational optimization by delivering real, sustainable adoption. Our solutions focus on value creation through the lenses of people, process, and technology across functional transformation and related platforms, productivity, and transformation enablement. Each consultant within our Operations Excellence practice is aligned to one of six focus areas including Financial Management, Organizational Change Management, Portfolio & Program Management, Supply Chain Management, Productivity, and IT Strategy & Business Process Outsourcing.
Senior Consultants work in a variety of projects including: defining IT and functional transformation and optimization strategies, leading sourcing and procurement events, mapping processes, gathering requirements, and creating solutions and recommendations. You will work directly with clients across a variety of industries to identify business needs and solve problems by using facilitation and analytical skills, and broad IT and business knowledge. You may participate in multi-disciplinary work teams to successfully execute complex projects.
Responsibilities
- Collaborate with clients to understand their business needs, current-state processes, and future-state requirements through interviews, documentation review, and facilitated workshops
- Memorialize the output of internal and client discussions through active listening, note taking, and critical thinking
- Gather and write functional and technical requirements for technology components, IT services, business processes, and/or commercial software applications
- Define key performance indicators as well as associated data sources, calculations, and validation approaches
- Develop analytical frameworks, structure quantitative analysis, define data requirements, and document assumptions to capture current-state costs and project future-state costs and savings, including to identify and track cost and productivity improvements for clients
- Develop new modeling approaches and data analysis techniques for clients
- Collect, organize, cleanse, and manipulate large data sets
- Create and present business cases and financial models
- Develop and document improvement recommendations, roadmaps, and execution workplans
- Develop Request for Proposal / Request for Quote documentation with associated pricing models, and response evaluation models
- Identify trends using data, compile reports, and monitor results
- Collaborate with client and project team members to develop storyboards and creative ways to present complex concepts; develop resulting deliverable content
- Participate in the presentation of project or workstream content
- Help to implement comprehensive project management plans across a program of multiple projects, and drive execution of individual workstreams through good program and project management practices
Qualifications:
- Bachelor’s degree or equivalent experience required
- 3-5 years of experience in providing technology and/or business process advisory consultation, at least 1-2 years of which would ideally be with a professional services firm
- Experience managing projects on an end-to-end basis with minimal supervision
- Experience in strategic sourcing and / or outsourcing advisory
- Successful track record of business development for a professional services organization, including a solid professional network
- Outstanding analytical and problem-solving skills
- Experience negotiating complex technology, business process or outsourcing contracts
- Excellent writing, communication, and presentation delivery skills
- Experience within one or more of West Monroe Partners’ core industries including Energy & Utilities, Healthcare, Manufacturing, Insurance, Consumer Products, Banking and/or Private Equity
- A commitment to inclusion and diversity, and openness to new ideas and perspectives
- Ability to travel up to 50%
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Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Ten weeks of paid parental leave will also be available for use after successful completion of one year of employment.
Seattle or Washington, D.C.
$117,900—$131,000 USD
Los Angeles
$123,500—$137,300 USD
New York City or San Francisco
$129,100—$143,500 USD
A location not listed above
$112,300—$124,800 USD
West Monroe is a digital services firm that partners with companies in transformative industries to deliver quantifiable financial value. We believe that digital is a mindset and it’s something companies become, not something they do. We bring together diverse, multidisciplinary teams that use their expertise to develop and execute new ideas and ways of working.
At West Monroe, we invest in our people and care in a big way. We are growing the next generation of leaders who lead with inclusion, enabling us to address our clients’ most complex challenges. If you’re looking for a place where you’ll feel supported, our team will help you grow. We believe that growth breeds opportunity for all. And know that when we come together, we can do what's never been done.
Our fast-paced culture and collaborative teams bring the energy and expertise needed to make an impact and deliver beyond expectations. If you are ready to set big goals with us, join us on our journey of building what matters for our clients, our people, and our communities.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about inclusion and diversity at West Monroe, visit www.westmonroe.com/inclusion.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
