Job Description
THE OPPORTUNITY:
The Sr. Compliance and Risk Officer is responsible for establishing, implementing and maintaining risk management standards and programs to drive compliance with all applicable state and federal laws and regulations. This person will collaborate with internal and business stakeholders to ensure processes, systems and controls are in place to effectively manage risk and meet regulatory expectations.
Our ideal candidate brings demonstrated subject matter expertise in the following consumer protection laws and regulations:
ADA, ECOA, FCRA, SCRA, TCPA, TILA and UDAAP.
The successful candidate will also have strong expertise in designing and implementing a Fair Lending Program with effective controls across the first and second lines of defense to include oversight of various functional departments/aspects of the lending process such as marketing, sales, credit/modeling, underwriting and servicing.
HOW YOU WILL CONTRIBUTE:
- Provide strategic direction and guidance to line of business senior leaders regarding applicable laws, rules, regulations, enterprise standards and industry best practices
- Execute Compliance and Risk Program requirements such as regulatory change management, risk assessments, issue management, third party risk management, training, metrics and reporting
- Embraces a strong risk culture that identifies and provides oversight, credible challenge and escalation of existing and emerging risks and issues
- Monitor the reporting, escalation, and timely remediation of issues, deficiencies or regulatory matters
- Provide subject matter expertise to business partners on how to mitigate compliance and operational risks
- Provide compliance and risk management expertise and consulting for projects and initiatives with moderate to high risk
- Identifies strategies to effectively monitor and analyze data (i.e. complaints, quality assurance results, etc.) to identify potential compliance and operational risks
- Identify and recommend opportunities to improve processes that mitigate risk
- Development of policies, procedures, and job aids
- Expert in reviewing marketing collateral to ensure it is in alignment with internal guidelines
- Leads the collection of information and responding to audit and exam requests
- Provide direction to the business with conducting root cause analysis, developing corrective action plans and effectively managing regulatory change
- Coordinate the reporting, escalation, and timely remediation of issues, deficiencies or regulatory matters
- Design and oversee implementation of compliance and risk programs
WHAT YOU WILL BRING:
- Bachelor's degree or equivalent experience, an Advanced secondary degree or professional certification (e.g., CRCM, CAMS, CFE, IACCP) is not required but preferred
- 10+ years financial services compliance, risk management or audit experience with increasing levels of responsibility
- 7 + years' experience operating within a Compliance Management System, Operational Risk Management Program, or similar and leading one or more program elements
- Prior experience interacting with external regulators and third party audit providers
- Strong interpersonal, communication and influencing skill, including the ability to indirectly influence others outside your department
- Able to communicate effectively, collaborate with others, solve problems creatively and demonstrate high integrity
- Strong analytical and critical thinking skills, with attention to detail and accuracy. Ability to identify root causes, develop tactical and strategic solutions and effectively prioritize work efforts
- Collaborative, able to influence, negotiate and solve problems with business partners and expert teams across the organizational lines
- Strong project management skills, with a proven ability to coordinate across departments and functions
- Self-starter, willing to take ownership and drive initiatives to resolution while reporting appropriately on progress made and escalating when difficulties are encountered
- 10+ years of experience working with applicable laws, rules, and regulations, how they apply to products and services; ability to identify potential gaps or deficiencies related to the regulatory requirements, assess the level of risk and design solutions to resolve the identified gaps
- Strict attention to detail; ability to produce quality work products without mistakes and discrepancies; Ability to review work products produced by others to ensure accuracy
- Ability to thrive in a fast-paced, matrixed work environment
- Strong computer skills, specifically Microsoft Office products
ABOUT US:
Freedom Financial Network is a leading digital personal finance company, built to help people. We do what traditional banks don't: Put people first. We believe in treating people like humans, not account numbers. We help everyday people get on, and stay on, the path to a brighter financial future, with innovative technology and personalized support at every step. We help people control expenses, manage debt, save money, plan ahead, and make better financial decisions. By leveraging our proprietary data and analytics and artificial intelligence we offer solutions tailored for each step of a consumer's financial journey, including personal loans, home equity loans, help with debt, and even financial tools and education.
With 2,400 employees across California, Arizona and Texas, we have served more than 1 million customers, resolved more than $15 billion in consumer debt and originated $6.5 billion in loans over the course of our 20 years in business.
Driven by our core values, we're passionate about supporting our communities and proudly awarded over $500,000 in grants distributed by the Freedom Foundation Fund and the Freedom Family Fund in 2021. We believe in a culture led by diversity, equity, and inclusion, and encourage our employees to bring their full selves to work every day. Our diversity-focused Employee Resource Groups (ERGs) are open to all, whether a member of the ERG community or an ally of the group and we are a member of the Fintech Racial Equity Coalition to address and improve inequality in the fintech industry.
And finally, we take great pride in our achievements. This year we topped the list of Best Place to Work by the Phoenix Business Journal, were a top 100 Corporate Philanthropist by the San Francisco Business Times, a 2021 Most Admired Company and a Tech Company with the Best Company Culture by BestCompaniesAz, a 2021 Top Work Places winner by AZcentral and a BuiltIn Best Places to Work winner, to name a few.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Freedom Financial Network (FFN) to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by FFN's Talent Acquisition leader.
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