Senior Client Manager at NielsenIQ (Remote)
Customer Success Senior Analytics Manager - Impulse & Response(B7)
ABOUT THE ROLE
If you’re a current Analytics/Client Manager looking for a step-up and looking for the opportunity to grow where no two days are the same, this is the ideal role.
The role is office based (currently remote) but working on-site at retailers may be required. You will be working as part of a team looking after a breadth of retailers from the Top 4 to the smaller Convenience & High Street retailers ensure we delivery to contracted commitments. Being flexible, adaptable, and able to work on several projects at any one time will be key.
What this role looks like is owning client deliverables in the form of briefing, preparing, and delivering client analysis, ensuring we meet reporting needs, and consulting with clients on priority business issues. Therefore, the ability to strike up a positive working relationship with different stakeholders is essential alongside a desire to exceed our clients' expectations.
As well as being responsible for preparing and delivering on retailer needs, you’ll be working with the relevant internal NielsenIQ teams to ensure service level agreements are met. You will also work closely with the Commercial Retailer Team, Customer Success Lead, Retailer Response Team and Operations as part of this role.
Ownership and responsibility for a selection of retailer clients deliverables, specifically with regards to the reporting, analytical deliverables and supporting our day to day contact at the client.
Troubleshooting and resolving client queries to achieve satisfactory outcomes related to databases, software, coding, reports, and all other key client deliverables by liaising with the relevant department.
Owning client queries through to completion regardless of which department is responsible for solving the query.
Active involvement and leadership on NielsenIQ initiatives.
Coordinate between NielsenIQ departments and client stakeholders to ensure that developments are identified and implemented to specification and agree timings
Always looking for better and more efficient Ways of Working across the team
Share best practice within Retailer Services
Support other team members where possible in their work and wider learning & development
Contribute to weekly team meetings, updating team worklog, taking ownership of, monitoring progress and resolving escalations
Help shape client research questions by understanding what the business needs are behind questions and what actions will be taken as a result
Confidently talk about our data and advise on where and how we can best add value through our analysis
Identify the appropriate data sources and tools to best answer research questions, ensuring you judge when the solution is ‘good enough’ versus ‘bells and whistles’ depending on a given situation
Analyse and present findings to key stakeholders within given deadlines,
Constantly building on our data capabilities by finding different ways of using existing data or tapping into ‘hidden’ data that may not have previously been used for insight
Create and maintain positive working relationships with key stakeholders
Gain a thorough understanding of the retailer’s business issues through requested and pro-active analysis, and identifying any potential areas for revenue growth
Able to function independently and in a team environment
Demonstrated ability to work in a highly collaborative environment
Expert interpersonal skills and oral / written communication skills
Project management: good organisational and time management skills
Good analytical and problem solving capabilities
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.