Q2 Open is an exciting, new part of Q2 (QTWO: NYSE) that offers Fintech, Major Brands, and Financial Institutions an open based bank compliant system of record through an industry-leading set of programs that enable the creation of mobile and digital user experiences to deliver financial service products. Clients like Square, Acorns, Qapital, and Sallie Mae Bank depend on business solutions and technology of Q2 Open and we are looking for a key team member to support Client Engagement and the ongoing expectations for these relationships. The role is ideal for a highly motivated, can-do attitude individual who can network and establish relationships, both internally and externally, influence decision-makers at all levels and wishes to immerse themselves into the commercial dynamics of a successful growing company. Come join the team we are building out on our multi-tenant cloud system of record being used by millions of customers across hundreds of amazing clients and growing. In this role, you will be a key member of the team responsible for creating tactics that will be in lock step with our divisional strategy for executing our mission and facilitating the goals of our clients. You’ll be responsible for directly managing key client relationships, adapting the engagement model to support scalable growth, and providing a voice in the direction of the Client Relations team. 

RESPONSIBILITIES:

• Support planning and managing the strategic objectives of the Client Management & Key Relationships of Q2 Open on an annual basis
• Establish an understanding of the business objectives of our clients and match these with our range of services to create and maximize business opportunities and the growth of Q2 Open
• Act as primary and escalation point for client relationships for Q2 Open
• Negotiate contracts and sales orders
• Proactively grow and manage the client engagement pipeline
• Work with business development on-boarding, implementation, and operational teams to enhance processes for our clients and partners to make business processes easy to work with
• Scope client business requests to enhance solutions, services, and products for new and existing client needs
• Assist team on overall objectives with clients, partners and key relationships
• Monitor, research, and report findings on Client developments
• Source and deliver analytics and research internal and externally to clients and partners
• Manage & Interact regularly with internal matrix relationships including Legal, AR, Tech Support, Operations and Business Development
• Measure and report on impact (monthly, quarterly and annually) 
• Contribute to events, marketing, and communications

EXPERIENCE AND KNOWLEDGE:

• Team leadership experience, with ability to influence all levels of management in a matrix organized company
• Experience working with C-level and Senior Executives to understand their goals, provide a consultative approach to their strategy and recommend appropriate programs and solutions
• Minimum 8 years’ relevant work experience in financial services technology, payments, digital/mobile channel delivery; leadership position experience preferred
• Excellent knowledge of banks services, payments, and digital banking
• Business, marketing or other relevant (academic) degree;
• Commercial focus, sales driven, results-oriented and a client relationships manager
• Creative, persistent, and outgoing personality, eager to learn
• Excellent communication, negotiation, and reporting skills
• Superior analytical skills, using data to identify underlying trends and make informed decisions
• Comfortable with ambiguity and complexity
• A complete team player; dedicated to the success of Q2 Open; acts out of a sense of shared responsibility and ownership for the success of the entire enterprise
• Ability to operate independently and in a team to manage company goals
• Ability to adapt to a rapidly changing market environment
• Solution-based approach to client relationships with a good understanding of technology
• Ability to travel approximately 20-30% or greater as needed to visit clients
• Inform Steering Committee and Executive Leadership team where appropriate 
• Speak and represent Q2 Open at industry events as needed 
• Educate internal partners via internal communication plan
• Creating Strategic Relationship Plans for identified target Clients

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.