Senior Client Advisor
As a Senior Client Advisor, you will work closely with our largest, most complex clients to ensure they are maximizing the value of VTS Rise for their properties. Every day you will partner with our clients to drive VTS Rise adoption and achieve predictable business outcomes. You will help provide insights and best practices on how to best leverage the VTS Rise platform at a property level (e.g., opportunities for feature adoption and workflow improvement), and proactively help them address opportunities. To thrive in this role you must have a service-oriented ethos and the ability to structure client problems into desired outcomes, experience in a client-facing advisory role, experience in mentoring and leading peers, as well as experience managing, consulting, and negotiating with clients and helping them be successful, along with an understanding of SaaS customer success models.
- Relationship Building: Build trusted advisor relationships with executive sponsors and all key stakeholders at your client properties for how VTS Rise is used to achieve desired business outcomes.
- Detailed Product/Service Knowledge: Be an expert on VTS products and services and understand how they can be leveraged to help clients achieve desired outcomes. Act as a thought leader within the larger Customer Success team and company to share industry learnings and demonstrate best practices.
- Client Outcomes: Identify strategies and initiatives at the account level to help clients drive engagement and achieve desired business outcomes. Be a change leader with your clients and be comfortable challenging clients on change where appropriate. Help communicate the value of these initiatives and drive customer referenceability and case studies.
- Client Engagement: Responsible for establishing regular touchpoints with clients for account usage, adoption insights, and consulting topics. Partner with Sales to drive Executive Business Reviews with clients to demonstrate ROI and drive additional usage and upsells.
- Risk Mitigation: Proactively identify situations where clients are at risk of adopting VTS or achieving their business outcomes and proactively identify solutions to address these (working closely with internal stakeholders - sales, product, exec leadership & support).
- Internal Advocacy: Be an internal advocate for customer needs, requirements, and feature requests across customer success, product, and sales.
- Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
- Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches!
- Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
- Move as One - We work in an open floor plan to promote cross-functional collaboration.
- Take Ownership - Be an owner of the company you’re building with our equity packages.
- Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!
ABOUT VTS
VTS is the one platform designed to connect everyone in commercial real estate, complete with leasing, marketing, asset management, tenant experience, and data. The VTS platform brings commercial real estate (CRE) full circle, empowering CRE leaders to leverage unique data and actionable insights to drive impactful decisions for the future. The VTS integrated platform is revolutionizing the way that commercial real estate (CRE) is done — disrupting a $15 trillion industry by becoming the industry's all-inclusive, modern operating system.
Our success is shown in our numbers—we hit "Unicorn" status in 2019 and today we have over 12 billion square feet of commercial space managed on VTS worldwide, and we’ve expanded to over 700 employees globally. It’s an exciting time to join the VTS team as we continue to grow and break records. Our goal as a business is to continue to build a sustainable, high-growth, and efficient software business.
VTS maintains offices in New York City, London, Toronto, Chicago, San Francisco, and San Diego.
To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn.
Workplace Designations
At VTS, we believe that the definition of “workplace” has dramatically evolved, and value flexibility as a necessary part of employee happiness & productivity. We believe that by embracing new ways of working - VTS is able to attract and retain the best talent!
We aim to provide the greatest level of flexibility we can for each of our team members, based upon their individual roles at VTS. We currently offer three types of work designations at the company level.
- @office - This option means that the role requires you to come to the office at least 3 days a week.
- @flex - This option means that the role requires you to come into the office 2 days or less a week.
- @home - This option means that an employee will work primarily from their own home, but will have access to our office hubs whenever they would like.
There are some roles that require employees to be in the office at greater frequency - not all designations are available for every role. We are committed to transparency and each role is promoted with all designations available to that role.
For roles that require employees to spend time in person at one of VTS’ offices in the US or Canada, VTS requires all employees to be fully vaccinated as a condition of employment unless a documented medical or religious reasonable accommodation is requested and approved. Being fully vaccinated means that an individual can provide documentation that they are at least two weeks past their final dose of an authorized COVID-19 primary vaccination series (not including booster shots). To be qualified for employment at VTS for roles that require you to spend time in the office, you must comply with the vaccination requirement or receive an approved accommodation.
The health & safety of our employees is of the utmost importance to VTS. We pride ourselves in maintaining safe & welcoming office spaces that adhere to all local requirements and regulations.
EEO Guidelines
VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
All your information will be kept confidential according to EEO guidelines.
If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at [email protected]
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