VTS
We are changing the way that Commercial Real Estate operates on a day to day basis. Join us!
Omaha, NE

Senior Client Advisor at VTS (Omaha, NE)

| Omaha, NE
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As a Senior Client Advisor, you will work closely with our largest, most complex clients to ensure they are maximizing the value of VTS Rise for their properties. Every day you will partner with our clients to drive VTS Rise adoption and achieve predictable business outcomes. You will help provide insights and best practices on how to best leverage the VTS Rise platform at a property level (e.g., opportunities for feature adoption and workflow improvement), and proactively help them address opportunities. To thrive in this role you must have a service-oriented ethos and the ability to structure client problems into desired outcomes, experience in a client-facing advisory role, experience in mentoring and leading peers, as well as experience managing, consulting, and negotiating with clients and helping them be successful, along with an understanding of SaaS customer success models.
Here’s What You Can Expect As A Senior Client Advisor:
    • Relationship Building: Build trusted advisor relationships with executive sponsors and all key stakeholders at your client properties for how VTS Rise is used to achieve desired business outcomes. 
    • Detailed Product/Service Knowledge: Be an expert on VTS products and services and understand how they can be leveraged to help clients achieve desired outcomes. Act as a thought leader within the larger Customer Success team and company to share industry learnings and demonstrate best practices.
    • Client Outcomes: Identify strategies and initiatives at the account level to help clients drive engagement and achieve desired business outcomes. Be a change leader with your clients and be comfortable challenging clients on change where appropriate. Help communicate the value of these initiatives and drive customer referenceability and case studies.
    • Client Engagement: Responsible for establishing regular touchpoints with clients for account usage, adoption insights, and consulting topics. Partner with Sales to drive Executive Business Reviews with clients to demonstrate ROI and drive additional usage and upsells.
    • Risk Mitigation: Proactively identify situations where clients are at risk of adopting VTS or achieving their business outcomes and proactively identify solutions to address these (working closely with internal stakeholders - sales, product, exec leadership & support). 
    • Internal Advocacy: Be an internal advocate for customer needs, requirements, and feature requests across customer success, product, and sales.
What VTS Values and How We Show It:
    • Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees! 
    • Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches! 
    • Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees! 
    • Move as One - We work in an open floor plan to promote cross-functional collaboration. 
    • Take Ownership - Be an owner of the company you’re building with our equity packages. 
    • Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more! 
 
ABOUT VTS
 
VTS is the one platform designed to connect everyone in commercial real estate, complete with leasing, marketing, asset management, tenant experience, and data. The VTS platform brings commercial real estate (CRE) full circle, empowering CRE leaders to leverage unique data and actionable insights to drive impactful decisions for the future. The VTS integrated platform is revolutionizing the way that commercial real estate (CRE) is done — disrupting a $15 trillion industry by becoming the industry's all-inclusive, modern operating system.
 
Our success is shown in our numbers—we hit "Unicorn" status in 2019 and today we have over 12 billion square feet of commercial space managed on VTS worldwide, and we’ve expanded to over 700 employees globally. It’s an exciting time to join the VTS team as we continue to grow and break records. Our goal as a business is to continue to build a sustainable, high-growth, and efficient software business. 
 
VTS maintains offices in New York City, London, Toronto, Chicago, San Francisco, and San Diego.
 
To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn. 
 
Workplace Designations
At VTS, we believe that the definition of “workplace” has dramatically evolved, and value flexibility as a necessary part of employee happiness & productivity.  We believe that by embracing new ways of working - VTS is able to attract and retain the best talent!
 
We aim to provide the greatest level of flexibility we can for each of our team members, based upon their individual roles at VTS. We currently offer three types of work designations at the company level. 
  • @office - This option means that the role requires you to come to the office at least 3 days a week.
  • @flex - This option means that the role requires you to come into the office 2 days or less a week.
  • @home - This option means that an employee will work primarily from their own home, but will have access to our office hubs whenever they would like. 
 
There are some roles that require employees to be in the office at greater frequency - not all designations are available for every role.  We are committed to transparency and each role is promoted with all designations available to that role.
 
For roles that require employees to spend time in person at one of VTS’ offices in the US or Canada, VTS requires all employees to be fully vaccinated as a condition of employment unless a documented medical or religious reasonable accommodation is requested and approved. Being fully vaccinated means that an individual can provide documentation that they are at least two weeks past their final dose of an authorized COVID-19 primary vaccination series (not including booster shots). To be qualified for employment at VTS for roles that require you to spend time in the office, you must comply with the vaccination requirement or receive an approved accommodation.
 
The health & safety of our employees is of the utmost importance to VTS. We pride ourselves in maintaining safe & welcoming office spaces that adhere to all local requirements and regulations. 
 
EEO Guidelines
VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
 
All your information will be kept confidential according to EEO guidelines.
 
If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at [email protected]

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
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    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
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    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
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What are VTS Perks + Benefits

VTS Benefits Overview

We provide a multitude of perks and benefits, from generous paid family leave to an onsite management coach that anyone in the organization, regardless of level, can receive coaching from. We also encourage learning and development outside the workplace with our yearly education stipend!

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
VTS has an LGBTQ task force, a culture committee, and several D&I working groups and more!
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have a variety of ERGs that employees can join including ones for BIPOC, LGBTQ+, and other groups that want to contribute to our diversity initiatives in a meaningful way.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
VTS offers health club discounts!
Retirement & Stock Options Benefits
401(K)
Company Equity
VTS offers equity to every full-time employee.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
During COVID, all of our employees and new. hires have received a $400 WFH stipend to help set up their home officies!
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend

An Insider's view of VTS

What’s the vibe like in the office?

The vibe in the office is great! We have a good group of people who come in consistently and they provide such a wonderful energy that you simply can’t get through the screen. It’s nice to see people chatting and collaborating. We also try to make it as comfortable as possible for everyone by providing coffee, snacks, and a huge lunch every month!

Amanda

Office Manager, NYC

How do you collaborate with other teams in the company?

I collaborate with other teams on the company when there’s a piece of code that I’m working on that relates to another topic or domain expertise, I’ll ask for help. Everyone’s really into the idea of collaborating because we know that it’ll create a better product!

Anisha

Software Engineer

What makes someone successful on your team?

Team members that move as one tend to be more successful. This applies not only to moving together with our internal teams but with our clients as well. When all team members are aligned to the common goal, success is the victory we celebrate all together.

Melanie

Enterprise Sales Executive

How do your team's ideas influence the company's direction?

The VTS commitment to a “people first” culture long pre-dates me…my role is to help be the “reminder voice” about that if we ever start to forget our pledge to our employees to live our values.

Margaretta

Chief People Officer

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