Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Hybrid

Senior Change Manager

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Our Opportunity:

Chewy is currently recruiting for a Senior Change Manager for our fulfillment center in Belton, MO. This leader will be hands-on in a start-up environment.  As a member of the building’s Sr. Team, the Sr. Change Manager will own building out a culture of continuous improvement, driving standard work practices across all departments, delivering strict adherence to the 5S program while leveraging all available resources to aide in building out a world class fulfillment center.  This leader will be capable of dealing with ambiguity and facilitating effective change management in order to move the business forward. 

What you'll do: 

  • Build strong teams while improving procedures, metrics and processes.
  • Lead and supervise a team of Operation Managers and Area Managers.
  • Develop and maintain a safe work environment.
  • Responsible for achieving all operational goals.
  • Drive strategic planning and forecasting.
  • Mentor, train and develop Operation Managers for career progression and continuous learning.
  • Ability to develop and share best practices across shifts within the same building as well as at a network level.
  • Create a positive team dynamic that encourages all employees in the Fulfillment Center to provide feedback and drive change within the facility, adapt to the ever-changing business while maintaining a focus on customer experience.
  • Responsible for performance and execution of the site’s quality program. 
  • Responsible for identifying opportunities to increase efficiency, reduce costs and maximize asset utilization through application of Lean concepts.
  • Facilitates discussions and resolves conflict with key business stakeholders and integrated project teams.
  • Responsible for driving site standard work execution, 5S program performance and process compliance.

What You'll Need:

  • Bachelor’s degree or equivalent.
  • At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment or a similar role.
  • Strong analytical background with demonstrated experience utilizing data to drive decisions. 
  • Expert in the Microsoft Office Suite programs (Word, Power Point and Excel). 
  • Understanding of Lean Six-Sigma concepts, CI methodology, Kaizen events and other process improvement methods to drive key KPIs in cost, delivery and quality.
  • Proficient in process value stream mapping and ability to train others.
  • Ability to lead through ambiguity and effectively execute in a fast paced, start-up environment.
  • Experience with building and improving inventory management, order management and warehouse management systems and processes.
  • Ability to lead peers in order to deliver on key business metrics. 
  • Excellent verbal, written and interpersonal skills.
  • Highest levels of integrity and ethics.
  • Must be flexible to work weekends and/or night shift.
  • Position will require some travel.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected]
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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