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Belton, MO

Senior Change Manager at Chewy

| Belton, MO
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Our Opportunity:

Chewy is currently recruiting for a Senior Change Manager for our fulfillment center in Belton, MO. This leader will be hands-on in a start-up environment.  As a member of the building’s Sr. Team, the Sr. Change Manager will own building out a culture of continuous improvement, driving standard work practices across all departments, delivering strict adherence to the 5S program while leveraging all available resources to aide in building out a world class fulfillment center.  This leader will be capable of dealing with ambiguity and facilitating effective change management in order to move the business forward. 

What you'll do: 

  • Build strong teams while improving procedures, metrics and processes.
  • Lead and supervise a team of Operation Managers and Area Managers.
  • Develop and maintain a safe work environment.
  • Responsible for achieving all operational goals.
  • Drive strategic planning and forecasting.
  • Mentor, train and develop Operation Managers for career progression and continuous learning.
  • Ability to develop and share best practices across shifts within the same building as well as at a network level.
  • Create a positive team dynamic that encourages all employees in the Fulfillment Center to provide feedback and drive change within the facility, adapt to the ever-changing business while maintaining a focus on customer experience.
  • Responsible for performance and execution of the site’s quality program. 
  • Responsible for identifying opportunities to increase efficiency, reduce costs and maximize asset utilization through application of Lean concepts.
  • Facilitates discussions and resolves conflict with key business stakeholders and integrated project teams.
  • Responsible for driving site standard work execution, 5S program performance and process compliance.

What You'll Need:

  • Bachelor’s degree or equivalent.
  • At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment or a similar role.
  • Strong analytical background with demonstrated experience utilizing data to drive decisions. 
  • Expert in the Microsoft Office Suite programs (Word, Power Point and Excel). 
  • Understanding of Lean Six-Sigma concepts, CI methodology, Kaizen events and other process improvement methods to drive key KPIs in cost, delivery and quality.
  • Proficient in process value stream mapping and ability to train others.
  • Ability to lead through ambiguity and effectively execute in a fast paced, start-up environment.
  • Experience with building and improving inventory management, order management and warehouse management systems and processes.
  • Ability to lead peers in order to deliver on key business metrics. 
  • Excellent verbal, written and interpersonal skills.
  • Highest levels of integrity and ethics.
  • Must be flexible to work weekends and/or night shift.
  • Position will require some travel.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.


Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!


Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.


Senior Integrated Marketing Manager

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