Senior Business Operations Manager at Opendoor

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About Opendoor:  
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

About the team

In the past five years, Opendoor has expanded rapidly to 30 cities and buys and sells billions of dollars of homes per year. But, our vision is to empower everyone with “the freedom to move”, which necessitates making the Opendoor experience more affordable, consistent, and customer friendly in existing markets, while we also expand our coverage into new markets.  

The Operations Excellence team is responsible for driving many of Opendoor’s most complex and cross-functional priorities from inception to scale. We use technology and process improvement to refine a very complex operating model that powers “the freedom to move”. Our scope starts with the minute a home seller receives an offer from Opendoor, ends with our reselling each home we buy to the next customer, and touches hundreds of processes in between from inspecting each home before we buy it, to renovating homes we own, to negotiating contract terms with buyers. We make both linear and step change improvements to continue to elevate how we serve customers across all of our existing markets, and expand our core platform and adjacent products (e.g., Buy with Opendoor, Mortgage) to additional markets.  

Our core team of ~25 professionals supports an org of over 1,000 people (and growing!) We combine biz ops, product ops, launch and analytics and engage with a wide range of teams across the company, but define ourselves by our mission and the results we achieve, not functionally. 

As a Senior Manager you will:

  • Manage strategic projects to improve our operations with a high degree of judgment and autonomy. You’ll truly own initiatives end-to-end from creating clarity around ambiguous problems, including difficult tradeoffs, to leading cross-functional teams to execute your recommendation and shepherding meaningful change across the organization.
  • Drive organization’s thinking on operational strategy: You will continuously challenge the status quo of how we operate, and recognize that “what got us here, won’t get us there”. The output of this thinking will be helping to shape the company’s roadmap for foundational process and new business opportunity in 6-12 month increments
  • Connect and advocate for teams across the company: You’ll be a key point of contact between leaders in our Market Operations (Regional General Managers), CX, and EPD (Engineering, Product, Design) teams located in cities across the country. Your role will be highly collaborative: you’ll work across our functions to make sure the needs of each team are surfaced and heard at the executive level. You’ll frequently be the conduit between engineering and product teams and teams leading home renovations in the field, and need to be at ease working with both. 
  •  Provide decision making support and thought leadership to the Operations leadership team. You will use both qualitative and quantitative data to drive insights - the “what”, and most importantly the “so what” to help ensure that our organization is moving in the right direction and considering the right tradeoffs as we scale. 
  • Lead change across Operations Orgs: As a company, we’re moving fast, and recognize that we need to constantly iterate to make our operations as smooth and efficient as they can be. You will be at the forefront of change management that includes changes in our tech tools, changes in our processes, or changes in our organizational structure. We recognize that each of those changes can impact the day-to-day of many people in the division, and you’ll be responsible not only for rolling out these changes, but also ensure their adoption by the org

We're looking for teammates who are:

  • Both a systems thinker and a “doer”: you’re a strategic thinker who can go deep on a business and understand its core drivers; you’re also biased to action and know that the true test of an idea comes when we try it out in the real world.
  • Quantitative and data driven: you’re eager and able to drive insights to the business using data. You’re experienced in designing analyses to prove or disprove hypotheses, and you look to data not only for the “what” (“what’s happening in our business?”) but the “so what” (“why does this matter and what is it telling us about potential next steps?”). Equally important: you understand that “data” doesn’t always exist in a spreadsheet, and you’re excited to talk to customers and get on the ground to understand how different markets work.
  • A creative problem solver: You have a proven track record of thinking “outside the box” to solve complicated and multi-faceted problems. You think top-down, bottoms-up and from multiple angles to make sure we’re being exhaustive in the way we evaluate our business.
  • Highly collaborative: You’re excited about working across all of our regions and across all levels of the organization: with our leadership team, our functions, our GMs, and our city operations teams. You’re a strong communicator with the ability to motivate and inspire cross-functional teams.
  • Customer-first: You care about our customers, and you understand that we exist, first and foremost, to serve a customer need. Selling a home is stressful and emotional, affecting our customers’ largest asset. You’re mindful of that in everything that you and the team do.
  • Hungry and energetic: You’re determined to hit ambitious goals and can rally a team and our organization behind them. You are not above or below any task. You want to build momentum for your initiatives and the team, and are excited about building a generational company the disrupts one of the world’s largest industries
  • A leader: you can inspire confidence in cross-functionalteams or the organization as a whole, and establish followership to drive your initiatives forward. 

More About Us:
Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.

We Offer the Following Benefits and Perks:
- Full medical, dental, and vision with optional 70% coverage for dependents
- Flexible vacation policy
- Generous parental leave
- Paid time off to volunteer
Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.

Opendoor Values Openness:
Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • PostgreSQLDatabases
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS

An Insider's view of Opendoor

What's the biggest problem your team is solving?

My team works with our sales and support operators. We manage our multiple telephony platforms, including our call center software. Last year, we replaced our old call center vendor solution with a new custom-built telephony platform. Building the unique features each team has been one of our central challenges for much of the past year.

Maggie

Sr. Software Engineer

How has your career grown since starting at the company?

I started at Opendoor as an intern, responsible for small improvements to our home valuation model’s accuracy. Now, I am one of the leaders on our team - I’m responsible for setting team vision, overseeing systems design for other IC’s, and leading P0 initiatives such as a pricing workflow overhaul that we launched after COVID-19.

Daniel

Software Engineer

How do you empower your team to be more creative?

Analytical problem solving requires creativity too. I always encourage my team to consider all the tradeoffs between different options - what if you need to solve the problem in 1 day? How about 6 months? How about unlimited compute resources? We often come up with more creative and better solutions when we intentionally consider all options.

Sherry

Data Science Manager

What are Opendoor Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
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