Senior Business Operations Manager

| Hybrid
Employer Provided Salary: $70,000-$90,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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About Concept3D

Founded in 2006, Concept3D is a leader in creating immersive online experiences with 3D modeling, interactive maps, and virtual tours. Our products include an online experience platform developed to support marketing, sales, and business processes in a countless number of industries. Our solutions marry art and science in highly detailed, interactive 3D renderings that breathe life into the digital world. In 2022, Concept3D acquired Localist, the leading event calendar platform for higher education communities. Concept3D and Localist have a shared belief that events and in-person connections are key to building community.

Team Culture

We are a group of dedicated and multi-faceted individuals who are self-motivated and are excited to be a part of a company that is charting the future of interactive maps, tours and events. We define ourselves through the values by which we operate. Employees have an opportunity to learn all elements of the business, and direct access to the leadership team. Our offices are full of ideas and everyone's voice gets heard. While our offices are in Denver, Colorado, and Minneapolis, Minnesota, we currently are operating remotely with a nationally-distributed team.

Job Summary

This role manages the day-to-day elements of the business operations ecosystem, including people, HR, finance and legal operations. They will work closely with the VP of Business Operations on ensuring the operational efficiency of the company and nurturing organizational culture as the business continues to grow. This role will play a critical role in providing proactive operational management across the business and in collaboration with all departments, fostering trusted relationships among leadership and the team at large.
Core Responsibilities:

  • In partnership with the outsourced HR management team (PEO), manage employer state accounts, implement payroll (FTE, contractors, commission, etc), update and administer company policies, as well as human resources related compliance.
  • Manage company-wide benefits and perks, including the annual open enrollment process.
  • Partner with VP of Business Operations to manage talent acquisition processes and new employee onboarding, ensuring a positive and seamless candidate experience throughout.
  • Support day-to-day financial operations including A/R, A/P, expense reporting, revenue recognition, and more. As part of the customer onboarding and ongoing invoicing process, manage vendor/supplier portals with up-to-date company information.
  • Execute a cultural programming strategy for a nationally-distributed team, aimed at employee engagement and belonging.
  • Work with the DEI committee to execute key company DEI goals and initiatives.
  • In partnership with Systems Operations Manager, administer company tech stack, core systems and processes.
  • Manage the company commission platform, ensuring timely manager reviews/approvals and issuing payouts according to plan schedules.
  • Manage special projects as necessary including platform implementations, integration initiatives and/or ad hoc analysis and reporting.
  • Maintain strong pulse and feedback loop on organizational needs and issues. Problem-solve operational issues as they arise, identifying solution options and facilitating discussion where needed.

Who You Are (do you identify with a majority of these?)

  • You enjoy and have experience with SaaS software products
  • You are attentive and can handle details and evolving information
  • You are a strategic problem solver and think outside of the box
  • You are an effective communicator and listener
  • You enjoying learning from and contributing to a team
  • You care deeply about the employee experience
  • You can operate within a hybrid work environment

Requirements

  • Minimum 5 years of experience in HR/finance operations
  • Proven success managing business operations in small/medium-sized companies

Benefits

  • Excellent Medical, Dental, and Vision benefits for you and your family
  • Flexible Paid Time Off program
  • 14 Paid Holidays Annually + your Birthday 🙂
  • 401k Plan with Employer Match
  • Short Term and Long Term Disability
  • Life Insurance (Basic, Voluntary & AD&D)
  • Stock Option Plan
  • Annual Education/Development for your continued learning
  • Annual Travel Allowance perk
  • Work from Home Office perk
  • Hybrid work environment

The salary range for this position is $70,000-$90,000 annually. Final compensation for this role is determined by a variety of factors, such as a candidate’s relevant work experience, skills, and certification.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • CypressFrameworks
    • ExpressFrameworks
    • JestFrameworks
    • Node.jsFrameworks
    • TestRailFrameworks
    • BrowserstackFrameworks
    • Screen readers (NVDA, JAWS, etc.)Frameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TaskRayManagement
    • Chorus.AICRM
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • GmailEmail
    • GrooveEmail
    • ZoomInfoLead Gen
    • SlackCollaboration
    • ZoomCollaboration

An Insider's view of Concept3D

How would you describe the company’s work-life balance?

As the father of two young kids (both under 2 years old), I recently had to make significant changes to my work-life balance. I need to be more present than I ever was in my previous EdTech jobs. Fortunately, Concept3D has supported my work-life balance through its policies and culture. My manager collaborated with me on a "tailor-made" plan.

Jonathan

Account Executive

How does the company support your career growth?

I started out on the ground level as a Client Success Manager with Concept3D, in the next year and a half, I built up a wealth of knowledge of the company and clients. I was excited that a Business Operations position opened and after 4 interviews, was awarded the position I'd been wanting from the start. I'm excited to grow my career at Concept3D.

Megan

Business Operations Manager

What are Concept3D Perks + Benefits

Concept3D Benefits Overview

Concept3D provides employees with a laptop. We offer a monthly internet stipend and annual perks include work-from-home credit, travel credit, and professional development credit.

Culture
OKR operational model
Team based strategic planning
Open office floor plan
Diversity
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K)
401(K) matching
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Concept3D offers 6 weeks of 100% Paid Parental Leave as well as an additional 6-8 weeks of Paid Leave through Short-Term Disability. Concept3D will supplement wages to ensure 100% of wage coverage.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Pet friendly
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Concept3D provides an annual professional development stipend that can be put toward continuing education.
Continuing education available during work hours
Online course subscriptions available

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