Company Description

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

We’re looking for a Sr Atlassian Administrator to join our Information Technology team. In this role, you’ll take the lead in creating and executing a strategic roadmap for implementing our program management platforms. You’ll drive, design, and build out the required flows and integrations between Jira, Confluence, and other Atlassian and SAAS applications.

As a Sr Atlassian Administrator, you’ll partner with IT and business teams to establish best practices, improve current and future project workflows, and manage integrations and reporting. Use your creative problem-solving and strong technical expertise to impact the entire business. If you are highly motivated, thrive on big challenges, and approach your work with ownership, openness, and optimism—we’d love to hear from you!

Job Responsibilities:

• Create, manage, and support all administrative functions associated with Jira, Confluence, 3rd party add-ons, and integrations

• Drive the strategic roadmap for better tool utilization through documentation, training, coaching, and optimization, enabling stakeholders to work with even greater productivity

• Use your deep knowledge of the Jira platform and experience to build the Jira hierarchy and workflows to implement and maintain consistent structure, taxonomy, usage, and SOX compliance.

• Establish and maintain system optimization for shared filters and dashboards, group subscriptions, global permissions, email notifications, and resolving workflow issues

• Proactively plan and implement upgrades for the project management platforms.

• Create Jira-based reports, dashboards, and planning views based on different user requirements and provide stakeholders with actionable metrics and status reports

• Troubleshoot user and system-level issues and deliver scalable and timely solutions, as well as develop and maintain documentation and end-user training materials

• Communicate, written and verbal, with technical and non-technical cross-functional teams

Qualifications

• BA/BS degree or equivalent experience in Information Technology or Computer Sciences

• 5+ years of experience with deep hands-on expertise with the Jira product suite (Atlassian, Confluence, and others), supporting 3rd party add-ons (Portfolio, Structure, etc.) and integrations

• Knowledge of the Jira product suite at admin and super-user level (Jira Certified a plus)

• Proven technical expertise in integrating Jira applications with enterprise platforms like Workday, OKTA, Slack, etc., through a mix of API and integration tools

• Conceptual and practical understanding of SDLC and Agile Frameworks

• Knowledge of Scrum and continuous integration and continuous deployment practices

• Experience with writing scripts and managing reports on Jira and supported reporting applications

• Experience with providing user management, access roles and permissions, global and project-level configuration and maintenance, training, and end-user support for JIRA

• Experience designing, configuring, maintaining, and evolving customized project space setups to include issue type scheme design, screen scheme design, new field design, and workflow design and configuration.

• Able to work independently with minimal guidance in a rapidly changing environment

• Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude

Additional Information

The Team 

The Employee Success Team builds and supports technology to create delightful experiences for our employees. It’s crucial that everything we offer and create are easy for people to use and understand. We have a high-performance culture filled with people that refuse to take no for an answer. Our team takes pride in taking technical excellence to a whole new level and is intrinsically motivated to do some of our best work yet.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our culture and dedication to inclusion and innovation, visit our careers page.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Learn more about Palo Alto Networks here and check out our fast facts

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.