Capital One is looking for a Senior Associate - Process Manager to join our Product Platforms & Data (PPD) team.
The Senior Associate - Process Manager is responsible for monitoring, reporting and planning process improvements or redesign initiatives, and making recommendations on changes. This role will build and manage new processes around data management and data production. In addition, the Process Manager will help create training material in support of new data processes to create broader awareness around data management processes within the Product Platforms and Data team. The Process Manager also collaborates on project teams and broader enterprise initiatives to represent their team for changes that may impact these new processes.
Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, BRO and management; make final recommendations for approval on changes.
Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns.
Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
Collaborate on larger initiatives, including representing departments on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
Coach and train junior PM levels on processes, performance targets and goals
Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.
May perform process or parts of the process as needed
High School Diploma, GED or equivalent certification
At least 1 year of experience in Microsoft Office or G Suite
At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
Bachelor’s Degree or military experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).