Senior Associate, Client Success (Washington DC)

| Washington DC
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Quick take: Axios is a growth-stage startup dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring a Senior Associate, Client Success to support our growing team!

Why it matters: The Senior Associate, Client Success will lead post-sale account management for new and existing performance advertising clients, delivering best-in-class, turnkey experiences from kickoff to wrap. You will:

  • Serve as an advocate for clients in understanding campaign objectives and recommending strategies to achieve desired outcomes.
  • Develop, execute and report on branded native content and display campaigns across Axios newsletters and 
  • Work with sales team members to support sales strategies and renewal activities. 

The details: Successful candidates will have a proven history of building relationships with clients, ideally with digital campaign execution experience in a publisher or agency environment. They will embody an entrepreneurial spirit and demonstrate a passion for the Axios mission and employee values. Qualifications include:

  • Exceptional organization, prioritization, and time management skills
  • Obsessive attention to detail and customer service instincts
  • Data-driven decision-making capabilities to inform campaign optimization recommendations
  • Strategic mindset around improving efficiencies internally and externally
  • Experience working with month-end billing & reconciliation
  • Strong written and verbal communicator
  • Experience working in Google Sheets/Excel
  • Enjoys a fast-paced environment and can pivot quickly between tasks and priorities 
  • Prior experience working with performance advertising clients running on a CPO, CPC, or CPL basis is a plus

Don’t forget:  

  • Competitive salary
  • Health insurance (100% paid for individuals, 75% for families)
  • Primary caregiver 12-week paid leave
  • 401K
  • Generous vacation policy, plus company holidays
  • Commuter and cell phone benefit
  • A commitment to an open, inclusive, and diverse work culture
  • Annual learning and development stipend

Additional pandemic-related benefits:

  • One mental health day per quarter 
  • $100 monthly work-from-home stipend
  • Tele-mental health services 
  • OneMedical membership, including telehealth services 
  • Increased work flexibility for parents and caretakers 
  • Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies 
  • Company-sponsored social event

Equal Opportunity Employer Statement
Axios is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios makes hiring decisions based solely on qualifications, merit, and business needs at the time.

More Information on Axios
Axios operates in the Digital Media industry. The company is located in Arlington, VA, New York , NY and Charlotte, NC. Axios was founded in 2017. It has 510 total employees. It offers perks and benefits such as Volunteer in local community, Partners with Nonprofits, Friends outside of work, Eat lunch together, Intracompany committees and Daily sync. To see all 64 open jobs at Axios, click here.
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Technology we use

  • Engineering
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  • Sales & Marketing
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An Insider's view of Axios

How would you describe the company’s work-life balance?

Axios offers a great deal of flexibility when it comes to work-life balance. As a father of 3 young kids, it is a big deal to me that I’ve never felt stressed out when I needed to turn on parent-mode. Axios shows respect for my time, and understands that life can happen at unexpected moments.

Earle (he/him)

Software Engineer

What projects are you most excited about?

I’m most excited about working on automation and efficiency tools for our publishing platform!


Product Manager

What makes someone successful on your team?

In an engineering team, technical skills are obviously important, but we also place a high degree of emphasis on skills that are harder to coach. We specifically look for teammates with curiosity, self-awareness, determination, empathy and a healthy urgency to make things better. We've found that people who embody these are very effective at Axios.

Jamie (he/him)

VP, Engineering

How do you collaborate with other teams in the company?

My team and I collaborate with so many teams across Axios, and we do this first by trusting our colleagues to do good work. Each function serves a purpose and I want others to feel that way about design. There's also a sense of community here, knowing that I can comfortably reach out to anyone and that they'll happily share knowledge.

Eunice (she/her)

Senior Director, Design

What are Axios Perks + Benefits

Axios Benefits Overview

Healthcare, Dental/Vision, PTO, Paid Holidays, Equity, Religious Holiday Time Off, 401k, Parental Leave, Commuter Expense

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications

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