About Us: #communityhealth

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team: 

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

• Support administrative and operational functions of a care team, as an acting member of that care team and liaison to operations team 
• Serve as a representative of Cityblock to members, other health care organizations, practices, insurance partners, and other partners in ensuring that our members have the care and assistance they need to thrive. 
• Work closely with team members to coordinate care as a team on behalf of members. 
• Serve as the lead for the Care Team Operations Associates and support operations team on design and implementation of workflows 
• Serve as the lead of Social Planning Committee, designing and facilitating team social events 
• Lead correspondence with external facilities related to home health, acting as the lead liaison and point of contact between Cityblock and CareFirst, Liberty, HHA agencies, and DHCF 
• Weekly tasks could include:
• Lead and manage the training and onboarding of all Care Team Operation Associates 
• Coordinate home health, insurance, vendors, and other social service assistance services for our members 
• Connect with insurance, other providers, and other organizations to request and deliver appropriate medical services and records for members
• Support team meetings with note-taking and follow-ups on all commitments 
• Coordinate & communicate team calendars 
• Use member benefits platforms to organize medicaid support and enrollment
• Monitor member disenrollments and identify retention approaches   
• Manage logistics (rooms, food, planning) for case conferences, development sessions, meetings and team outings
• Work with the operations team as it relates to market communication, administrative tasks, and team building/engagement strategies
• Work with the operations team to facilitate member-spend requests 
• Other job duties as assigned

Requirements for the Role:

• You are organized, resilient, and love to learn and improve every day
• You enjoy and are proficient using excel and other technologies to help organize information 
• You have a passion for serving others and in particular the needs of underserved communities
• You enjoy true collaboration and teamwork 
• You are comfortable communicating constantly and clearly with a diverse group of team members
• You are committed to delivering excellence in your professional interactions and communications
• You are a strong problem solver and critical thinker

How We Define Success:

• Scheduling and Access: Ensure that there is availability for an upcoming sick visit and regular visit requests, and schedule visits within 24 hours of a request
• Initial Provider Visit: Ensure members visit a primary care provider within 90 days of enrollment as appropriate  
• Member Spend: Remain in compliance with member spend guidelines
• LTSS: Ensure all communication requests related to LTSS services, including agency referrals, are responded to within 24 hours
• Social Planning: Organize and coordinate one team social event per month. Increase enrollment of social planning committee by at least 1 person per quarter 
• Member Retention: Review and update member eligibility spreadsheet every 48 hours and identify appropriate outreach/retention strategy based on reason for disenrollment 
• Training and Onboarding: Facilitate trainings for other CTOAs as they are onboarded, and update the market training calendar on a biweekly basis 
• Market Communication: Ensure the DC Market Intranet, team calendars, and other market communication materials are up to date and distributed as needed 

Nice to Have, But Not Required:

• Medical office or hospital environment experience
• Associate’s or Bachelor’s degree
• Certification or extended focus on data analysis platforms 
• Experience and interest in healthcare and social services 

What We’d Like From You:

• A resume and/or LinkedIn profile 
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

-

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.