Senior Application Specialist (WI, MI, NY, CA, TX, KS, MN, OH) at Merck (Remote)

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Job Description
Job Description:
Senior Application Specialist, Intelligence Solutions Support will support our sales staff, distributors, and customers as well as document and provide feedback to our engineering teams. Senior Application Specialist will also provide tier 2 on-site, and remote troubleshooting, installation commissioning and training for all Intelligence Solutions.
Primary Responsibilities:
  • Assist with system setup and configuration.
  • Remote and on-site troubleshooting.
  • Remote training and review of system operation.
  • Experience with monitoring systems, milking equipment and sort gates.
  • Linux experience
  • Experience with WIFI networks and equipment
  • Maintenance of PC and (ALI) Allflex Livestock intelligence products including software upgrades.
  • Assist distribution installers and provide onsite and remote support.
  • Organized with the ability to successfully manage multiple tasks.
  • Weekend and evening phone support.
  • Weekend installation and commissioning support
  • Document software and hardware issues.
  • Document warranty related issues.
  • Develop training materials
  • Solutions support for sales prospects regarding technical information and reports.
  • Assist with testing, quality control and documentation.
  • Work with sales to create or verify site layouts for ID & monitoring equipment
  • Log call in CRM for failure analysis and escalation

Working Conditions:
  • Working around livestock in open areas, pens, alleyways, and harvest facilities.
  • Inclement weather
  • Possible exposure to blowing dust, chemical fumes, and cleaning solvents
  • Occasional lifting of up to 75lbs
  • Standing for long periods
  • The use of ladders and other types of equipment
  • Travel expectations: 40-50 % Travel Shift (if applicable)

Qualifications and Skills Required:
  • Bachelor's or associate degree with production agriculture or related field, or equivalent professional work experience.
  • Experience in communicating complex technical solutions and presenting benefits of a product or service to livestock producers.
    • Working knowledge of LF RFID systems and understanding of UHF RFID technology
  • An understanding of production agriculture and/or animal health or food safety programs.
  • Excellent computer skills, in particular Microsoft Office, and experience with on-farm herd management software and source verification programs.
  • Excellent written and oral communications skills.
  • Ability to work both individually and in a team environment.
  • Excellent organization skills and ability to multitask and take on new responsibilities.
  • Ability to manage multiple projects and prioritize accordingly.
  • Willingness to assist with animal identification programs.
  • Valid U.S. motor vehicle driver's license without restriction.

Leadership Behaviors:
  • Foster Collaboration
  • Build Talent
  • Focus on the Customer
  • Demonstrate Ethics and Integrity
  • Drive Results
  • Make Rapid Disciplined Decisions

Professional Competencies:
  • Working across boundaries
  • Productive Communication
  • Problem Solving
  • Strategic Thinking

Core Commercial Functional Competencies:
  • Account Management
  • Customer & Market Insights
  • Product Knowledge and Portfolio Management
  • Lifecycle Management
  • Customer Engagement
  • Regulatory and Compliance Knowledge

Sub-Functional Commercial Competencies:
  • Business Development Strategy and Execution
  • Due Diligence
  • Communications Management
  • Sales Acumen
  • Sales Force Educations
  • Talent Management

Our Animal Health Division is a trusted global leader in veterinary medicine, dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal care and the world's food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet.
Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.
Who we are ...
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for ...
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
For more information about personal rights under Equal Employment Opportunity, visit:
EEOC Poster
EEOC GINA Supplement
OFCCP EEO Supplement
Pay Transparency Nondiscrimination
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Residents of Colorado:
Click here to request this role's pay range.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
50%
Flexible Work Arrangements:
Shift:
Valid Driving License:
Yes
Hazardous Material(s):
Number of Openings:
1
Requisition ID:R199752
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What are Merck Perks + Benefits

Merck Benefits Overview

Our commitment to you
We promise a Merck experience based on
a foundation of…
Culture
We are committed to fostering an environment where all colleagues
feel welcomed, respected and valued.
Responsibility
We are committed to tackling the world’s biggest health challenges by
discovering better ways to make a difference in everything we do.
Career development
We are committed to encouraging professional career development that
aligns to our business strategy.
Rewards
We are committed to offering plans, programs and resources that provide
you and your family what you need, when you need it

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available

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