About the Role:
The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.
Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
Provide Falcon Complete customers with recommendations that align to improved security.
Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
Contact customers directly upon identification of misalignment with Falcon Complete standards.
Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
Develop and provide customers with service reports and stats as requested.
Partner with internal teams to ensure customer satisfaction.
Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.
3+ years in Cybersecurity focused role.
Customer empathy and ability to guide customers towards desired outcome.
Excellent customer-facing communication skills including verbal and written.
Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
Adept in Windows, Linux, and MAC operating systems.
Experience or demonstrated knowledge of threat detection and incident response.
Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
Incident Management and CSIRT operation
Malicious Code: Detection and Response
Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
Intrusion Detection and Response
Experience working with complex, sophisticated clients
Strong analytical capabilities and a desire to learn new things
Able to work across multiple teams to resolve customer issues and requests
Demonstrated experience as a security advisor or consultant
Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.