Scheduling Coordinator (Temp)
Our mission is to deliver high-quality primary care that is accessible, convenient and affordable for all. Every single day you’ll be working on challenging problems with an exceptional team to profoundly transform primary care and improve people’s quality of life.
This role allows you to work from anywhere you choose across the U.S. (excluding U.S. territories), with the flexibility to work from the Seattle HQ office as often as you’d like. Please note that no matter where you are located, this role requires you to be available from 8am to 5 pm PT Monday through Friday.
Your role and impact
You will be responsible for ensuring streamlined patient access to the 98point6 primary care services. By leveraging consistent scheduling protocols focused on operational performance, you will directly impact optimal physician staffing and effective clinic support. Your work will be instrumental in creating a positive physician experience and delivering impactful results.
Responsibilities
- Manage daily clinical operations tasks including time sheet approval and scheduling tickets
- Ensure customer satisfaction by providing professional physician support
- Be responsible for maintaining physician Wiki and ensure compliance with all operational standards, guidelines, rules, regulations, policies and procedures
- Work with Clinic Support team to develop optimal 24/7 physician staffing, in-line with patient volumes and business objectives
- Work closely with clinical operations, product and commercial teams to provide comprehensive support to physicians via internally-facing tools and resources
- Be part of our on-call rotation during non-business hours for emergency support
Qualifications
- Proven customer support experience
- Succinct and professional written/verbal communication
- Experience in scheduling and logistics
- Microsoft Excel or Google Sheets experience is a plus
- 1–2 years experience in a fast-paced primary care office setting preferred
98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status.