Scheduling Coordinator (Temp) at 98point6

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Our mission is to deliver high-quality primary care that is accessible, convenient and affordable for all. Every single day you’ll be working on challenging problems with an exceptional team to profoundly transform primary care and improve people’s quality of life.
 
This role allows you to work from anywhere you choose across the U.S. (excluding U.S. territories), with the flexibility to work from the Seattle HQ office as often as you’d like. Please note that no matter where you are located, this role requires you to be available from 8am to 5 pm PT Monday through Friday.
 
Your role and impact

You will be responsible for ensuring streamlined patient access to the 98point6 primary care services. By leveraging consistent scheduling protocols focused on operational performance, you will directly impact optimal physician staffing and effective clinic support. Your work will be instrumental in creating a positive physician experience and delivering impactful results. 

Responsibilities
  • Manage daily clinical operations tasks including time sheet approval and scheduling tickets
  • Ensure customer satisfaction by providing professional physician support
  • Be responsible for maintaining physician Wiki and ensure compliance with all operational standards, guidelines, rules, regulations, policies and procedures
  • Work with Clinic Support team to develop optimal 24/7 physician staffing, in-line with patient volumes and business objectives
  • Work closely with clinical operations, product and commercial teams to provide comprehensive support to physicians via internally-facing tools and resources
  • Be part of our on-call rotation during non-business hours for emergency support
Qualifications
  • Proven customer support experience
  • Succinct and professional written/verbal communication
  • Experience in scheduling and logistics 
  • Microsoft Excel or Google Sheets experience is a plus
  • 1–2 years experience in a fast-paced primary care office setting preferred

98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status.

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Technology we use

  • Engineering
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An Insider's view of 98point6

How would you describe the company’s work-life balance?

There has never been a time where I have to choose work over family and friends while at 98point6. Our core hours, generous benefits and supportive leadership creates a flexible environment that enables “life” to happen, while also making our time in the office very productive.

Stephen

Senior Manager, Clinical Operations

How do you collaborate with other teams in the company?

At 98point6, we are all aligned to the same overarching goals. That, as well as the open, communicative and trusting environment has been key in getting things done when a project has different priorities across teams.

Marilyn

Product Manager

How has your career grown since starting at the company?

The culture at 98point6 encourages continuous improvement both technically and professionally. Over the past year, I’ve had the incredible opportunity to pursue paths I’m interested in that has allowed me to grow from being a senior engineer focused on service architecture, to a newly appointed director focused on team development.

Christy

Director of Product Engineering

How do your team's ideas influence the company's direction?

The legal team at 98point6 is an active collaborator in all company initiatives—helping teams navigate our highly-regulated industry. We partner with the product, engineering, marketing, finance and clinical operations teams to review, brainstorm and recommend solutions that will help support our company as we continue to grow and innovate.

Jayda

Associate General Counsel

What makes someone successful on your team?

My team is responsible for training our incredible group of physicians on best practices to deliver care via text. Because of that, success on our team means being willing to constantly improve our methods and join in on collaborative conversations to help ideate new and innovative ideas to deliver a best-in-class training program.

Shane

Senior Manager of Training

What are 98point6 Perks + Benefits

98point6 Benefits Overview

98point6 has a competitive benefits package including health & wellness benefits, a transportation stipend, 401k matching, and a generous parental leave policy. One of our favorite benefits is that our office closes for the last two weeks of the year which allows our employees to refresh during the holiday season and come back ready for the new year.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 18 weeks of parental leave for the primary caretaker. 98point6 also provides 10 weeks of leave for the secondary caretaker.
Remote Work Program
We're remote-friendly at 98point6! Our roles are categorized as either Work From Anywhere, Work From Seattle (in-office or at-home) or Full-time In-office.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
98point6 hosts Diversity, Equity and Inclusion lunch and learns which cover health equity and social justice, including the history of racism in medicine, racial and gender equality and LGBTQ+ rights.
Promote from within

Additional Perks + Benefits

We know work—and life—look a little bit different nowadays, but we’re committed as ever to continue building a culture that supports our employees wherever they are during this time. This includes a weekly COVID-19 Q&A with 98point6 Chief Medical Officer, Brad Younggren, MD, home office reimbursement, holistic health reimbursement and
virtual team-building events and social activities.

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