POSITION SUMMARY:

Supports system users (customers) by promptly resolving their Level 2/3 issues/queries working as required with the appropriate parties for resolution.

ESSENTIAL FUNCTIONS:

• Maintain appropriate log of issues/queries as put forward by markets within support software
• Optimize issue resolution by following production support procedures - effective, efficient, documented issue resolution
• Work closely within the support team and liaise with other functional team member and/or managers in order to maintain and apply common processes
• Actively promote the designed processes within the organization
• Contribute to group goals as set out in the methodology and achieve high level results - by being proactive in the approach
• Participate in ad-hoc and on-going support and financial projects
• Engage and manage customer relationship at an individual and group level
• Regular and reliable attendance required
• Ability to work onsite in an office environment with limited remote work alternatives, consistent with applicable law

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

• High School Diploma or equivalent
• Bachelor's degree in Business Administration or Computer Science OR a minimum of 1 year of SAP experience required
• Proficiency with MS Office required
• Knowledge of SAP Processes from finance to production and project management areas (SAP Roles or End User experience)
• Configuration experience in SAP SD, MM, and/or FI/CO is preferred
• Knowledge of PS integration points is preferred
• Experience in using ITSM tools (ex. Remedy) is preferred
• Exceptional verbal and written communication skills
• Fluent in other languages, Spanish preferred
• Ability to work to tight deadlines
• Able to take full responsibility for tasks/tickets
• Ability to travel up to 25%

BENEFITS OF JOINING IPG:

One of our primary goals is to support the health and well-being of you and your family. Our compensation plan includes the following benefits, in addition to many others:

• Healthcare Options
  • Medical
  • Dental
  • Vision
  • Prescription
• Dependent and Health Care Flexible Spending Accounts
• 401(k) savings plan with company match
• Flexible based Paid Time Off
• Employee Assistance Program
• Legal Assistance Plan
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Exclusive discounts on cell phones, gyms, and everyday purchases

IPG is an equal opportunity employer and we value diversity, inclusion and equity at our company. We do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, sexual orientation, age, marital status, veteran status, or any other basis prohibited by law.