Safe Ride Support Specialist

| Milwaukee, WI
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Who we are

HopSkipDrive’s mission is to create opportunity for all through mobility.

Our safe, innovative youth transportation solution is used by schools, government agencies and busy families to get kids where they need to go. 

We’re a company with heart

Our partnerships with agencies, nonprofits and schools ensure educational access for some of our most vulnerable populations, including youth in foster care, youth experiencing homelessness, and youth with special needs. 

We understand that transportation can mean the difference between struggle and success, and our solution helps kids reach their full potential by arranging safe, dependable transportation. 

We’re an awesome place to work

Our company culture has been well-recognized — HopSkipDrive has been named to Best Places to Work lists from Built in LA, Comparably, Inc. and the Los Angeles Business Journal. Comparably also named us to the Best Company for Professional Development, Best CEO and Best CEOs for Women lists. 

We’re growing rapidly

Founded by three moms as a technology solution to their own transportation challenges, we’ve grown from serving the L.A. market to serving eight states and 15 markets across the country. We continue to expand at a rapid pace, making the Inc. 5000 and Deloitte Fast-Growing Technology lists. 

Backed by top-tier venture capital firms, HopSkipDrive has raised $45M in funding to date and shares investors with well-known brands like Airbnb, Pinterest and Ring. 

Who you are

You are looking for a challenging and rewarding experience. You are inspired by our vision and the opportunity to define a new category in an incredibly fast-growing market. You are excited to learn, grow and collaborate so we can achieve our mission of creating opportunity for all through mobility.

At HopSkipDrive, we know that challenges require different approaches, unique perspectives and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.

As a Safe Ride Support Specialist, you will need to exude calm under pressure and quick thinking to prioritize the safety of the HopSkipDrive community. You will be an excellent communicator who understands how important it is to communicate quickly and often. You are a master of multitasking and can stay calm and organized in chaos. You own your mistakes and never make the same one twice. You are a big fan of random R&B throwbacks. 

This is a remote position- you need to be located in CA, CO, DC, FL, IL, KS, MD, MO, NC, NY, OR, TX, VA, or WA, and have the option to work in the Los Angeles office (if local) or at home in any of those locations. Please be aware that your application will not be considered unless your application shows an address in these states or you indicate in your cover letter that you’ll be moving to one of these states before starting this role.

Bilingual Spanish speakers are highly encouraged to apply.

While we do have an immediate need most positions are scheduled to start in August.

What we’re looking for

  • Closely monitor in-progress rides and provide any needed support for parents, riders and CareDrivers
  • Resolve any issues that may come up during a ride- even if that means a creative out of the box solution
  • Be able to recognize and resolve problems before they arise
  • Handle a high volume of calls to the Safe Ride Support phone queue
  • Send and quickly respond to SMS messages about rides in progress
  • Troubleshoot questions about our apps (iPhone and Android) and website
  • Recognize and report to leadership trends in issues and complaints 
  • Use our CRM (Kustomer) to log phone calls and SMS conversations
  • Multitask with several apps and software programs to handle daily tasks
  • Be able to switch between tasks and duties with speed and ease
  • Maintain adherence to all personal and department goals surrounding performance
  • Must be able to work early mornings, late nights, and/or weekends
  • Able to work a split shift that has a 2+ hour-long lunch break between 4-hour blocks

What you will get

We offer competitive market comp, 401(k), and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space.

Equal Opportunity Employer

HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.


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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • MemcachedDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SalesforceCRM

An Insider's view of HopSkipDrive

What’s the vibe like in the office?

HopSkipDrive has the best office vibe I’ve experienced, and that’s all thanks to my coworkers. My favorite moments of the day are the small, unexpected conversations I get to have– in the kitchen grabbing coffee, in the elevator, or passing in the hall. I look forward to coming into work because of them. Well, them and our many good office dogs

Emily Durrett

Office Administrator

What are some things you learned at the company?

I learned to identify my strengths and interests in a work environment. Rather than chasing promotions, I learned to look for the work I I’d like to do. Startups make this easier because there are so many opportunities to move, change, and grow.

Mira Hayashi

CX Training Manager

How do your team's ideas influence the company's direction?

We make it a priority at HopSkipDrive to foster a trusting and collaborative culture which improves and enhances our ideas and strategies on a daily basis. This has allowed us to successfully bring to market a service that challenges the status quo as it relates to connecting access to transportation with educational outcomes.

Toby McGraw

SVP of Sales

How does the company support your career growth?

I look forward to going in to work, a work environment that pushes me to improve, that gives me the support and structure to grow into a better thinker, braver woman, all the while still letting me be the quirky clown that I am.

Leora Juster

Software Engineer

What are HopSkipDrive Perks + Benefits

HopSkipDrive Benefits Overview

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity in the company. We offer competitive market comp, onsite state of the art gym membership, BYOD technology reimbursement, unlimited vacation, FSA, medical, dental and vision, 401(k), weekly catered lunches, and an opportunity to work for a uniquely positioned, VC-backed company in a space with significant upside potential.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
HopSkipDrive committees manage events and programs from monthly theme days, holiday events, and more!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
HopSkipDrive employees work out together at the free onsite gym.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions, and the ability to work remotely on occasion for all positions.
Company sponsored family events
HopSkipDrive hosts our annual summer party with the Company and their families.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
HopSkipDrive offers a reimbursement program for using public transportation to get to work; in addition to a pre-tax commuter benefits for all employees.
Game Room
Our game room includes a ping pong table, board games, a pop-a-shot basketball hoop!
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Friday.
Happy Hours
Happy hours are hosted at all the amazing nearby downtown LA spots.
Parking
Pet Friendly
HopSkipDrive's pet policy is dog friendly.
Professional Development Benefits
Job Training & Conferences
HopSkipDrive offers employees professional development opportunities like annual individual budget for training, The ability to attend job related conferences and seminars.
Lunch and learns
HopSkipDrive hosts weekly lunch and learns.
Cross functional training encouraged
Promote from within
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