Responsibilities:

• Document functional design, process flow diagrams, user stories, and gather feedback to influence solution design and approach.
• Facilitate user workshops and conduct interviews to gather and document business needs, requirements, desired workflows, opportunities and challenges.
• Evaluate GRC business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Analyze diverse business requirements to be solved with automation within RSA Archer or ServiceNow platforms.
• Promote Service Management and ServiceNow best practices, balancing 'out of the box' configuration verses customization where appropriate.
• Effectively document and communicate your insights and plans to cross-functional team members and management.
• Plan and execute User Acceptance Testing activities.
• Prepare and deliver training sessions and produce training material.
• Work closely with development teams and clients to ensure proposed solutions meet best practices and business needs.
• Respond to Requests for Proposal (RFP) and create Statements of Work (SOWs).
• Stay up to date with the latest industry knowledge of GRC and enhancements to RSA Archer and ServiceNow functionality, making recommendations on how they can be used to improve business processes.
• Act as a subject matter expert in RSA Archer and ServiceNow.
• Gather critical information from meetings with various stakeholders and produce useful reports.
• Manage multiple projects and project teams to deliver an exceptional client experience.
• Prioritize initiatives based on business needs and requirements.
• Establish yourself as a trusted advisor to clients, while managing their expectations.
• Provide leadership, training, coaching, and guidance to junior staff.
• Continual learning to better understand RSM's array of services, with the intent to enhance value to the client through integration of services.
• Aspire to career growth by assuming more active roles in Enterprise Service Management assessments over time, as knowledge and experience progress.
• Provide thought leadership through presentations or writing such as blogs or RSM content either individually or jointly with other RSM team members.
• Network internally to develop sales opportunities.
• Answers technical and configuration questions.
• Customizes GRC configurations, including workflows, reports, and data feeds.
• Designs, develops, and maintains complex GRC workflows to automate/digitize manual processes.
• Coordinates application and platform upgrades across multiple instances.
• Facilitates root cause analysis of functionality issues to minimize impact and future occurrences.
• Creates system documentation/playbook(s).
• Develops clear and concise technical and process documentation.
• Other duties as assigned.

Basic Qualifications:

• Bachelor's degree in Information Technology, Management Information Systems, Computer Science or related field and/or a technology focused MBA or comparable experience.
• RSA Archer Administrator certification or ServiceNow Certified System Administrator (CSA) required.
• At least 3 years of relevant work experience in IT and/or performance improvement consulting.
• Minimum of 2 years of RSA Archer or ServiceNow experience.
• Experienced with Service Management processes design and toolset implementations.
• Appropriate technical understanding to able to work with clients and technical teams to design applications that meet business goals and objectives.
• Strong oral and written communication skills, including high-impact client-facing communications.
• Ability to work successfully in a team-oriented, collaborative environment.
• Highly self-motivated and directed character with the ability to effectively prioritize and execute tasks while under pressure.
• A critical thinker with creative problem-solving skills, as well as the ability to apply theoretical concepts and best practices to solve business problems.
• Core competencies include business analysis, project management, business process evaluation, and organizational change management.
• Basic understanding of Data Privacy regulations.
• Eligibility to work within the U.S.
• Ability to travel up to 50% locally and nationally. Must have access to and ability to arrange for use of reliable modes of transportation to those locations.

The firm offers a competitive benefits package, base compensation, and an employee bonus program for eligible roles based on individual and firm performance per program guidelines. Base compensation ranges can be found between the ranges noted below in the posting, and an actual offer can vary based upon on role, hiring location, and qualifications. For additional information on RSM's total rewards, visit our website at https://rsmus.com/careers/working-at-rsm/benefits.html .

If required by applicable law or client policy, you may be required to be vaccinated for COVID-19 or have an approved accommodation.

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

Job ID: req23435

Line of Business: Consulting Services

SubFunction: RC SPRC CSRC Gov Risk Strategy

Job Type: FullTime

Req #: req23435

Location: Cleveland, OH US

Region: Great Lakes Region

Job Category: Business Consulting/Technology

Employment Type: Experienced

Degree Required: Bachelor

Travel: Yes

Salary Range: $0 - $0