Revenue Operations Manager at 3Cloud

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Revenue Operations Manager

3Cloud is seeking a positive, energetic, data-driven, process oriented, self-starter who thrives on tackling challenges in a high-paced environment.  Must be equally comfortable seeking out ways to add value while being highly responsive to the needs of the revenue team.  The Revenue Operations Lead will have primary responsibilities over the people, process, technology, and data to optimize and support all revenue-generating teams (Marketing, Sales and Alliances).  You will have the opportunity to build and grow a support team ensuring the Revenue Operations team has a direct and meaningful impact on the company’s revenue growth. You will interact with GTM and Sales leaders across the organization and will lead all aspects of planning, reporting, forecasting management, revenue process optimization, territory planning, and sales compensation administration.

Job Responsibilities

Performance (Data / Insights)

  • Responsible for data analysis and enforcing data hygiene (working directly with data analyst from Finance)
  • Develop and maintain key performance metrics and dashboards that help guide the sales organization focus.
  • Lead sales performance meetings with business stakeholders
  • Identification and monitoring of leading indicators for sales performance
  • Identify, coordinate at-risk deals
  • Track leading and lagging indicators of Strategic Account KPIs (Renewals, Upsell, Churn, Satisfaction)
  • Proactively identify at-risk clients and coordinate Playbook enhancements and escalation processes.
  • Identify/report on top clients for upsell or x-sell

People / Process

  • Manage a team of direct reports on the operations team.
  • Coordinate x-functional collaboration to drive renewals, expansion and process to improve client outcomes
  • Structure/Allocation and Development Plans
  • Ensure the ongoing evolution of our CRM, ZoomInfo and other marketing and sales technologies and integrations
  • Develop and implement policies and procedures to ensure data integrity and cleanliness of the CRM and Territory Definition management with marketing, sales, and solution architecture teams.
  • Prospect segments, territory management, staffing forecasts
  • Coordination of process to ensure quality customer/client experience (e.g. handover)
  • Coordinate with Marketing on scaled (1: many) communications (newsletters, webinars), ABM for expansion and channel co-marketing engagement
  • Coordinate x-functional collaboration to drive pipeline and deal closure
  • Allocation of AMs on new business; ongoing assignment ratio management, staffing forecasts
  • Partner with the finance and human resources team to aid with sales incentive compensation plans.
  • Serve as an escalation point for the resolution of a process and/or system issue.
  • Facilitate and audit deal review and approval procedures and policy compliance.

 

Systems

  • Technology Management & Administration for any software that supports the sales process
  • Ensure the ongoing evolution of our sales and MarTech stack to support sales performance and customer outcomes
  • Proactively manage account ownership and account list in Salesforce

Skills

  • Extensive first-hand experience with Salesforce and demonstrated ability to improve sales productivity
  • Demonstrated ability to define, refine and implement sales processes, procedures and policies.
  • Ability to conduct sophisticated and creative analysis of complex data, and translate the results into actionable deliverables, messages, and presentations.
  • Strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries.
  • Strong technical, research, problem-solving and collaboration skills.
  • Ability to develop and present to executive leadership.
  • Successful track record of working effectively at all levels within the organization
  • Proven experience of scaling process, optimizing, and reporting from Hubspot (or Salesforce) and other Sales Related Technology (ZoomInfo, 6Sense, SalesLoft, Seismic/Showpad, Gainsight, etc.)
  • Strong analytical capabilities, Data-driven mindset, and able to translate into relevant performance reporting
  • Enjoys "getting their hands dirty" by digging into complex operations

 

Qualifications

  • Bachelor's degree in business, sales/marketing, or related discipline
  • 5-7 years of experience working in professional services sales, business or marketing operations
  • High-Growth or Startup experience strongly preferred
  • Strong attention to detail including data and analytical acumen.
  • Professional communication skills - Should be able to communicate with internal stakeholders, peers, and vendors both via verbal and written communications.
  • Active listening skills ability to ask probing questions, understand concerns and overcome objections
  • Ability to work in a fast-paced environment. Should be able to multi-task with proven follow-through and adherence to changing priorities and deadlines
  • Action orientated - Should be able self-start and follow up on feedback to ensure positive outcomes with a willingness to learn
  • Collaborative and Ideal team player - Should be able to establish solid working relationships with team members with a friendly disposition and high energy
  • Desire to challenge current processes for improvement
  • Ability to multi-task, prioritize and comfortable with rapid change required
  • Technologically savvy; Salesforce.com and/or Hubspot experience preferred
  • Experience as a professional services sales rep or manager is a plus.
  • Excellent knowledge of Microsoft Office
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Microsoft AzureLanguages

An Insider's view of 3Cloud

How would you describe the company’s work-life balance?

3Cloud has an excellent work-life balance. With the unlimited work from home policy, I have the ability to save myself time from a rather long, tedious commute and utilize that time to get more work done with higher quality. In addition to that, being closer to home allows me to spend more time with family, focus on things such as fitness, etc.

Sully

Associate Azure Consultant

What does your typical day look like?

My days are never the same - I juggle time, cost and quality to ensure all clients’ goals are met. Having exposure to open collaboration between teams that work with diverse technologies enables new growth opportunities. One thing stays consistent every day, though - I get to work on challenging projects with brilliant people.

Martyna

Senior Project Manager

How has your career grown since starting at the company?

I joined 3Cloud as a senior consultant. With the rapid pace at which 3Cloud has grown, the leaders recognized my leadership contributions and fast-tracked my career advancement to Delivery Director of our Cloud Infrastructure & Operations team. I lead seven seasoned architects that drive market leading Azure solutions for our clients.

Joe

Delivery Director

What is your vision for the company?

Our vision is to be the leading Microsoft Azure partner, both trusted by our clients and loved by our employees.

Mike

CEO

What are 3Cloud Perks + Benefits

3Cloud Benefits Overview

We believe our biggest perk is that we get to work with great clients on cutting-edge projects; our team members are challenged and develop amazing skills as they create. Our full benefits package targets life balance and connection.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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