Responsibilities

• Process incoming orders, validate that purchase order contents are accurate, engage with our warehouses to ensure timely dispatch.
• Process incoming returns from our customers and warehouse. This includes receiving, categorizing, and initiating refurbishment process.
• Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
• Work with the larger operations team to handle any escalations or exceptions.
• Collaborate with Finance on various returns / orders issues.
• Take on other projects and tasks to help support Verkada operations

Requirements

• Previous office setting experience with skills in using Microsoft Office and Google Drive
• Data entry experience with experience in researching data from various platforms
• Proficient with both written and verbal communication (email, phone, in person). Knowledge of email etiquette is required
• Independent self-starter with great organizational skills and a customer service mindset
• Netsuite and Salesforce experience (not required, but a plus)
• Bachelor's Degree

Perks & Benefits

• Generous company paid medical, dental & vision insurance coverage 
• Unlimited paid time off & 11 companywide paid holidays 
• Wellness allowance 
• Commuter benefits 
• Healthy lunches and dinners provided daily 
• Generous paid parental leave policy & fertility benefits