Retention Operations Support Senior Representative - Work from home at Cigna (Remote)

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Remote, Work from home

Delivers specific delegated tasks assigned by a supervisor to support Retention Operations production efforts. Responsibilities may include:
  • Evaluating call trackers from Customer Service and assigning properly to outbound engagement representatives
  • Managing Retention voicemail box for customer calls and assigning callbacks appropriately
  • Monitoring multiple SharePoint lists for separate call campaigns; upload new calls; assign calls to representatives; re-assign calls as needed
  • Executing routine production reporting

Completes day-to-day business support tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Takes a broad perspective to problems and spots new, less obvious solutions. Has a high-level of proficiency gained through job-related training and considerable work experience.

QUALIFICATIONS:
  • Ability to prioritize and manage multiple tasks is required
  • Has the ability to keep up with a fast-paced working environment
  • Proactively anticipates needs of the team - always thinking ahead
  • Is a highly motivated self-starter who is organized
  • Prior Project/Operations Support experience preferred
  • Strong MS Office skills, specifically Excel
  • Flexibility to adapt to changing workflows
  • Ability to work in a fast paced, deadline driven environment
  • Ability to work independently and as a member of a team
This is a remote position

For this position, we anticipate offering an hourly rate of $22 - $34, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
More Information on Cigna
Cigna operates in the Healthtech industry. The company is located in Bloomfield, CT, Phoenix, AZ, Philadelphia, PA and Plano, TX. Cigna was founded in 2022. It has 74000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 165 open jobs at Cigna, click here.
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