We are looking for a strategic, self-motivated, and experienced client manager for our Outdoor retail clients. This individual will work hand-in-hand with a community of Outdoor Specialty clients to transform their merchandising processes. You will work closely with our product management team to evolve the product to develop a vision and roadmap. The ideal candidate will have a well rounded view of the Outdoor retail landscape with a deep understanding of their business, processes, and language. This is a unique opportunity to work with the world’s best Outdoor retailers to transform their business operations. Experience with a Specialty Outdoor retailer is required. 

The role will report to our Head of Retail and we are open to remote applicants.

Responsibilities:

• Own Product adoption, Revenue, and Customer Retention for Outdoor Specialty retail clients.
• Drive customer growth to deliver more value, revenue, and retention with Outdoor Specialty retail clients.
• Be an expert in your customers' business; understanding their business objectives, merchandising processes/systems and working with them to have NuORDER support their needs/goals each step of the way. Develop long-term relationships quickly with customers, including C-Suite/executive level, to drive near and long term vision for strategic partnership.
• Partner with the product team to define the product roadmap based retail account goals, and brand/retailer feedback.
• Support product team to analyze and develop solutions for business problems, facilitate discovery to develop business cases, and understand end-to-end user and system workflows to identify areas of opportunity and functional gaps.
• Partner with cross functional brand partners to steer brand strategy to identify key values for brands.
• Manage and execute day-to-day operations, leverage technology and constant process improvements to gain efficiency and scale.
• Own retail account reporting, including C-level meetings with our retail partners to drive transparency across our organizations.
• Operate as the main point of contact, taking personal responsibility to make sure any questions or issues get resolved.
• Devise and drive customer success strategy; including giving presentations to communicate the benefits of NuORDER, developing the communication plan, driving the tactical piece, and engaging leadership to drive commitment.

Requirements:

• A passion for technology and driving change across the Outdoor industry 
• 7+ years of client management experience with a well rounded view of the Outdoor Specialty retail landscape..
• Experience in the Outdoor Retail industry with a deep understanding of the business, process, language, and customer.
• Education BA/BS required; MBA, a plus.
• Experience in overseeing/managing project implementation across multiple stakeholders.
• Strong experience managing teams across multiple offices and functions.
• Strong strategic thinking and ability to translate strategy into operational plans in a technology-enabled company.
• Unparalleled business judgment and critical thinking skills with the ability to use data to quickly establish highest value priorities and develop a strategy to pursue them.
• Experience working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines.
• Merchandise Financial Planning, Assortment Planning or Buying experience a plus.
• Product Lifecycle Management, Forecasting, Allocation or Replenishment experience a plus.
• Excellent interpersonal skills. Ability to build trust quickly, navigate difficult conversations comfortably, and maintain strong customer relationships.
• Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving, entrepreneurial startup environment.
• Experience working across/consulting C-Level executives.
• Ability to think beyond the status quo with a can-do attitude and an appetite for success.
• Self motivated, high energy and motivational leadership is driven with peers and senior leaders across all company functions.

ABOUT NuORDER:

NuORDER is the leading wholesale eCommerce platform. Brands &Retailers use NuORDER to deliver a seamless, more collaborative wholesale process, where buyers can browse products, plan assortments and make smarter buys in real-time. The NuORDER platform was engineered with flexibility and scale in mind, empowering businesses of all sizes with enterprise-level technology. Headquartered in Los Angeles, California; NuORDER connects more than 3,000 brands and 500,000 retailers globally, helping them grow and win together. For more information, visit www.nuorder.com

WHY NuORDER? 

We’re creative, innovative, and helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective and progress to NuORDER’s growth and success. Come join us so we can build together! 

BENEFITS:

NuORDER offers a competitive salary and benefits package complete with health, dental, and vision insurance, a 401(k) plan, stock options, work from home reimbursement and generous/flexible PTO.