Restaurant Service Manager at King's Hawaiian (Atlanta, GA)

| Atlanta, GA
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King's Hawaiian has been a family-owned business since 1950 when Robert R. Taira opened his bakeshop in Hilo, Hawaii. 70 years later, the King's Hawaiian brand is headquartered in Los Angeles, still family-owned, and always looking for new ways to deliver on our mission "to deliver irresistible Hawaiian food and aloha spirit that families enjoy everywhere, every day."
What started as loaves of delicious, sweet Hawaiian bread has now successfully expanded into multiple product lines, retail products, two restaurant locations in California, and factories on both coasts. Now, the Taira Family wants to further the celebration of Hawaiian food with an exciting new restaurant in the Greater Atlanta area.
The Taira Family is committed to maintaining the shared values and sense of 'Ohana (the Hawaiian word for "family") that are core to the King's Hawaiian brand. When we invite new members to join our 'Ohana, we seek those who have high emotional intelligence, outstanding thinking skills, and "Aloha Behaviors": Excellence, Dignity, and Telling It Like It Is In a Way That Can Be Heard. Members of our 'Ohana are high performers and curious learners who treat each other with respect and accountability. This is what we seek in all 'Ohana members at all levels.
Summary:
King's Hawaiian is excited to bring Hawaiian Food to our 'Ohana in the Greater Atlanta area. We are seeking a Service Manager for our new restaurant to help us create an experience for the community by sharing irresistible food. The ideal candidate will exemplify our mission to the community as well as support and deliver on our vision to be "the global leader in the Hawaiian Food Category". This person is motivated by creating an environment for people to break bread together, and more importantly, proud to be part of an 'Ohana that shares the Aloha Spirit.
Job Requirements:
Reporting to the General Manger, the Service Manager is an extremely valued leadership position within the restaurant. This position is responsible for leading and energizing the Front of House team to create daily Aloha Experiences for our guests. Leadership roles are expected to lead with self-awareness, "curious, collaborative, and critical thinking", and have a strong bias towards action. Responsibilities for this position include but aren't limited to:
  • Oversee all daily restaurant Front of House operations with the goal of exceeding all guest expectations
  • Provide consistent leadership and encouragement to lead Front of House team members during business hours
  • Cultivate a diverse and welcoming culture of Aloha for all guests and team members
  • Maintain an excellent level of food, service, health, and safety standards to ensure guest and team member safety
  • Collaborate with General Manager to conduct team meetings as necessary
  • Consistently apply, maintain and improve systems, tools, and processes in a manner that produces measurable outstanding results by department
  • Identify, interview, train, and develop a highly productive, cross-functional team of employees

Skills/Experience:
  • High School Diploma or GED
  • 3+ years of experience in Front of House operations
  • 1-3 years of experience within a leadership position
  • Proficient in English with clear verbal and written communication skills
  • A true Aloha Spirit: Phenomenal guest service and hospitality skills
  • Basic math and computing skills
  • A "curious, critical and collaborative" thinker who is always eager to learn
  • Strong emotional intelligence with the ability to provide feedback and coaching to team
  • Proficient in all Front of House positions and able to support all of them as needed
  • Self-motivated with the ability to see what is needed to be done with little direction
  • Strong organizational skills
  • High attention to detail
  • Must thrive in a fast-paced team environment
  • Must be flexible on schedule and process, able to pivot and change easily
  • Ability to walk and stand for extended periods of time during shift
  • Ability to arrive on time ready to work for all assigned shifts including, nights, weekends, holidays, and overtime as needed

King's Hawaiian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our 'ohana.
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Technology we use

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What are King's Hawaiian Perks + Benefits

King's Hawaiian Benefits Overview

"Aloha" means "being connected with the breath of life." We aim to share our belief that a healthy lifestyle includes making time for movement, meditation, nourishment, new experiences, and relationships through our robust benefits programs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Stocked Kitchen
Some Meals Provided
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Customized development tracks

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