Do you find joy and fulfillment in supporting and providing service to others? Are you ready for an opportunity to make a difference in the world with the work you do while enjoying a meaningful career? We have a great opportunity for you as Response Team Specialist! An ideal candidate will bring experience in a call center environment and have a passion for customer service.

We are hiring two full-time positions to fill the following shifts:

• Monday-Friday 8:30a.m. - 5:30p.m. (CST)
• Monday-Friday 9:30a.m. - 6:30p.m. (CST)

We require that you provide an internet connection; we'll provide a laptop and headset.

During your first month, you'll be working closely with our Response Team for training. Training will be scheduled Monday-Friday 8a.m. - 5p.m. (CST).

At Home Instead, Inc. ("Home Instead") we are Changing the Face of Aging®, and we require enthusiastic and collaborative professionals. If you have a passion for serving others, this is the position for you!

As Response Team Specialist you'll:

• Initiate outbound contact to web inquiries for both service and employment leads.
• Build first impressions to nurture long term relationships with potential client and CAREGiver leads.
• Complete successful warm transfers to individual franchise offices.
• Complete the client service inquiry over the phone and schedule in-home care consultations appropriately on behalf of the franchise network.
• Actively listen, summarize, and take the lead to recommend next steps as part of designed inquiry process.
• Handle inbound calls for job recruitment and in-home care inquires.
• Handle chat inquires for job recruitment and in-home care inquires.
• Focus on scheduling care consultations through consultative selling approaches.

Education, Experience and Required Skills:

• High school diploma or GED required.
• Two to three years of call center experience or an equivalent combination of education and work experience may be considered.

Knowledge, Skills & Abilities:

• Understand and uphold the policies and procedures established by Home Instead and the related role to the Marketing department.
• Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.
• Ability to establish collaborative working relationships with management, colleagues, franchise owners and their staff.
• Ability to demonstrate effective interpersonal skills essential, as well as sound judgment and good decision-making skills.
• Ability to work independently and meet deadlines.
• Ability to maintain confidentiality of information.
• Ability to plan, organize and prioritize daily, monthly and yearly work.
• Ability to present a professional appearance and demeanor.
• Ability to reach with hands and arms to operate office equipment.
• Ability to perform duties in a professional office setting.
• Familiar with the use of softphones in the handling of incoming and outgoing calls.
• Familiar with the use of Customer Relationship Management tools in the processing and documenting of calls.
• Ability to use chat tools in handling customer interactions.
• Ability to actively listen and make recommendations.
• Must be flexible and work in a changing environment based on current market research and trends.
• Must be proficient with Microsoft office products.
• Ability to find joy and fulfillment in supporting and providing service to others.
• Ability to work evenings or weekends as required.

WHO ARE WE AND WHAT DO WE DO?

At the Global Headquarters, we lead a worldwide network of independently owned and operated franchises. We partner with amazing franchise owners who lead and inspire teams of key players and CAREGiversSM who provide personalized care, support and education to enhance the lives of aging adults and their families. These franchise offices provide 100 million hours of care annually and employ nearly 100,000 CAREGivers, whose work enables seniors to live safely and comfortably in their own homes for as long as possible. The Home Instead® network partners with clients and their family members to meet various individual needs. We provide services and offer resources that span the care continuum - from personal care and specialized Alzheimer's care to hospice support and free family caregiver education resources. Home Instead is globally changing the face of aging.

Applicants have rights under Federal Employment Laws:Family Medical Leave Act (FMLA)Equal Employment Opportunity (EEO)Employee Polygraph Protection Act (EPPA)