Resource Manager

| Minneapolis–Saint Paul, MN
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Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.

Makes Work Life Better™ is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.

How do we make work life better?
  • By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
  • By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
  • By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users
We understand that no matter where you are, choosing a new employer is always one of life's most stressful events. We encourage you to check us out at to learn more about how we are impacting the world of work for our customers, employees and you!

Location: For this role we are open to remote work located anywhere within the United States and Canada.

About the Opportunity:

Resource Management is the "glue" function in our Services Organization. Working between the Partner and Ceridian organization, the Resource Manager facilitates the onboarding, troubleshooting, payment and offboarding of Partner Consultants. The RM develops and possesses a deep knowledge of the skills and capabilities of the Partners within their portfolio, and works with several parts of the Partner and Ceridian organization to develop a forward view of skill demand within the opportunity pipeline. The most important function of this role is ensuring we build a strong relationship with our partners, and that we manage the lifecycle of the Consultants coming to Ceridian through this channel. The Resource Manager of Partner Operations is the point person for our partner consultants.

What you'll get to do:
  • Build relationships with the partner business leaders and across the Resource Management team to understand project needs.
  • Ability to influence others
  • Provide analysis and maintain metrics for the business, such as Staff Aug costs, consultant availability, utilization, and other reporting to identify issues and trends.
  • Works directly with the Partner Ops lead to maintain existing processes and collaborate on new operational processes for the Partner Program.
  • Responsible for onboarding, offboarding, and maintaining partner records.
  • Maintain and update existing standard operating procedure (SOP) documents that provide clear-cut directions and instructions to complete specific processes.
  • Accountable for tracking, creating, processing, and validating purchase orders, invoices, and contracts, which are generated out of NetSuite.
  • Communicate with partners when compliance training and certifications are past-due.
  • Manage multiple department-specific projects in parallel.
  • Meet with leadership frequently to ensure staffing needs, utilization potential and shortages and surpluses are proactively identified across the consulting organization.

Skills and Experience we value:

  • BS or BA college degree or work experience equivalent.
  • Previous experience in roles that required high degree of organization and productivity.
  • Strong metrics focus with the ability to use analytics to solve problems and develop solutions.
  • Strong communication and collaboration skills.

What would make you stand out:
  • Experience in personnel demand planning, forecasting, and reporting a plus.
  • 2 years or more experience in resource management, process and/or operations management a plus.
  • Previous experience working within a consulting services industry.
  • Excellent understanding of consulting services staffing processes.
  • Ability to build rapport and communicate with senior leadership within the organization.
  • Strong proficiency using Windows and the Microsoft Office Suite (Excel, Word, PowerPoint).
  • Experience with software such as Coupa, NetSuite, Salesforce is preferred.
  • Ability to think and communicate clearly under pressure.
  • Strong logic and reasoning skills.
  • Strong organizational skills to manage multiple concurrent projects in fast-paced environment.
  • Excellent verbal, written, and presentation skills, including strong content creation skills. #LI-REMOTE

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a email directly from our organization.
Other details
  • Job Function Implementation
  • Pay Type Salary
More Information on Ceridian
Ceridian operates in the Cloud industry. The company is located in Minneapolis, MN, Fountain Valley, CA and St. Petersberg, FL. Ceridian was founded in 1992. It has 7000 total employees. It offers perks and benefits such as Volunteer in local community, Friends outside of work, Eat lunch together, Intracompany committees, Daily sync and Open door policy. To see all 81 open jobs at Ceridian, click here.
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